Disappointing

Disliked: I booked a large room and it was shown in my booking details that the total area of my room is 32 m2, however I ended up in small room with total area of 25 m2. When I talked to the receptionist she didn’t have any justification for that mistake. She didn’t even apologized or offer to change my room although I paid for the larger room. Also, the guest service was not something I have expected from 5 star hotel.. I called couple of times to let them know that shower gel is ran out and the lady I spoke to was rude and talking to me in a loud tone. I was very upset and I am not sure I will book again in this hotel.

Bad

Liked: It was very bad experience for the following reason:1. No water from the 1st day 2. 2 elevators are down during the whole stays Why I have to pay Discretionary Service Charge!

Exceptional

Exceptional

Passable

Exceptional

Superb

Exceptional

Liked: Very nice hotel. The facilities were more than expectations. Very clean and tidy. The staff was very helpful and co-operative.

Good