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Sheraton Grand Chicago eeee - (888) 608-6346
Sheraton Grand Chicago, 301 East North Water Street, Chicago, IL -(888) 608-6346
Area: Downtown - River Walk
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BOOK ONLINE OR CALL - (888) 608-6346
3.95
HOTEL RATING: 
GOOD
3.95 out of 5 (1064 Ratings)
3.2 miles from Chicago centre
BOOK ONLINE OR CALL - (888) 608-6346
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Hotel Description
Located in the heart of the Chicago city center this hotel features rooms overlooking the river and city skyline. Boasting 5 restaurants and bars Sheraton Grand Chicago is just a 10-minute walk away from Navy Pier and Millennium Park. A 47' cable TV is offered in every spacious room at Sheraton Grand Chicago. All rooms offer city or river views and come equipped with a mini-bar. For guest convenience a fitness center and business center are also available. Shula's Steak House located on site serves fresh seafood and steak for dinner each evening. Chicago Burger Company features a casual atmosphere with juicy burgers and icy cocktails. This hotel is 5 minutes' walk from the luxurious shops entertainment and nightlife of Michigan Avenue. The Museum of Contemporary Art Chicago is less than 1 mile away.

Check-in time: 16:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
A
Business Center
B
Airport Shuttle
Other Amenities
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Refrigerator
` Hiking
` Wheelchair accessible
` On-site parking
` mini bar
` indoor pool
` Poolside bar
` vending machine
` telephone
` alarm clock
` kitchenware
` blackout curtains
` 24-hour security
` Accessible parking
` Concierge services
` Doorman
` Family Rooms
` Free Wi-Fi
` Massage services
` Off-Site parking
` Restaurant(s)
` Closet
` Daily Housekeeping
` English
` French
` German
` Italian
` Portuguese
` Spanish
` Convenience Store
` Non-Smoking Rooms Available
` Parking Available
` gift/souvenir shop
` taxi service
` Shops on site
` Sofa
` Pub crawls
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Ticket services
` Contactless check-in/out
` Food delivery
` Electronic room key
` Main entrance
` Accessible concierge desk
` Audible alarm
` balcony/terrace
` Accessibility meeting spaces available
` Accessible rooms through interior corridor available
` Accessible rooms with 32-inch wide door opening available
` Accessible route to business center
` Accessible route to guest rooms
` Accessible route to the registration desk available
` Accessible vanities available
` ATM or cash withdraw on site
` Car rental available
` CCTV security in common areas
` Closed-caption TV
` Complimentary drinking water
` Currency exchange service
` Daily disinfection
` Deadbolt on doors available
` Entertainment services
` Facilities for disabled guests available
` Fitness center
` Flashing door knocker available
` Hearing accessible room and/or kit available
` Ironing amenities
` Laundry services
` Lever handles on door available
` Lowered deadbolt on doors available
` Lowered electrical outlets available
` Lowered night guard on doors available
` Lowered view port in doors available
` Luggage storage & lockers
` Mobility accessibility available
` Non-slip grab bar available
` Non-smoking property
` On-site accessible restaurants/lounges
` Safety chain and/or latch on doors available
` Self-closing doors available
` Separate shower/bathtub
` Accessible route to fitness center
` Spa/sauna
` Toiletries provided
` Tour services
` TTY/TDD compatibility available
` TV & Movies/Shows
` View port in door available
` Visual alarms
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Alternative meal arrangement
` Accessible toilet
` Desk/workspace available
` Professional cleaning services
` Cleaning products available
` Room service available
` Pets allowed (charges may apply)
` Accessible bathtub available
` Accessible shower available
` Parking available (charges may apply)
` Valet parking (charges may apply)

Sheraton Grand Chicago Guest Reviews

Overall Average Score: 
Good (3.95 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Robert, Leawood, visiting Shaw's Crab House Chicago Mon, 16 May 2016

We came up for a family gathering. While we were the only ones at The Sheraton, we were very pleased with our accommodation and amenities.

Liked: Check in was quick, easy and very friendly staff. The room was very clean and nice. The hotel location was excellent for walking.
Disliked: Nothing.

3

Pleasant - 3.0 out of 5

Samir Mon, 11 November 2024

Only stay here if you...

Liked: Location is good. checkout is at 12:00 noon which is not so common these days. The cleaning staff is friendly and take care of the room in a timely manner.
Disliked: This is clearly a conference hotel, and therefore they do not put the extra effort in being a nice hotel since they get their business anyway. Here are some issues we encountered:- WIFI is not for free, only if you are enrolled in their loyalty program, and still you do not get high speed internet. How is this possible in 2024, an hotel without free WIFI!- They charge a $25 resort fee that you have to spent, and it does not carry over from one day to another, and if not used you have to pay anyway. This is just a hidden fee so you spent in overpriced and bad quality services in their premisses.- We payed to have a room with a river view, but windows were so dirty the view was not enjoyable (see attached photos).- There is a lot of noise in the room from outside (boats and cars on the bridge).- Room sound proofing is bad and you can hear the showers and noises from neighbors. Particularly since there is those joint doors between rooms.- There is no fridge in the room.- The mattress protector, placed between the sheets and the mattress, had large lint balls that made the bed uncomfortable (see reference photo). This was removed upon my request though.- Staff in general is not very welcoming (only few exeptions)- They sent in a message through the booking app that they had complimentary Chicago style popcorn daily, which was discontinued a month ago, but still offered in the email they send a few days before the arrival.- Housekeeping of the room is only included for long stays and upon request. We stayed 9 nights and it was included.- Plastic glasses in the bathroom (see photo attached).I general the hotel feels old, outdated, and not up to the standard it led you to believe it is, making it overpriced for what it is. I feel it is self inflicted through bad management, since the hotel has the potential to be much more. It has made me loose respect for the brand.

5

Exceptional - 5.0 out of 5

Zintle Fri, 25 October 2024

Exceptional

0.5

Poor - 0.5 out of 5

Paola Thu, 17 October 2024

Bad

Liked: The room wasn't ready until 9PM

5

Exceptional - 5.0 out of 5

Edgar Tue, 15 October 2024

Muy bien

Liked: Todo
Disliked: Nada

4.5

Wonderful - 4.5 out of 5

Eboni Sat, 5 October 2024

Superb

Liked: Excellent!!!

3

Pleasant - 3.0 out of 5

Jason Mon, 30 September 2024

Pleasant

Liked: Location and pool were great!
Disliked: Parking my own car was a nightmare. We’ve stayed at more than two dozen different hotels in downtown Chicago and have never had to park my own car. This was a surprise for us to not have valet.

4.5

Wonderful - 4.5 out of 5

Roberto Sat, 28 September 2024

Superb

4.5

Wonderful - 4.5 out of 5

Padinjareveettil Wed, 25 September 2024

Superb

5

Exceptional - 5.0 out of 5

Akihiro Tue, 24 September 2024

Exceptional

Liked: Location, friendly Staff, Room everything was great.

5

Exceptional - 5.0 out of 5

Adrienne Sat, 21 September 2024

Exceptional

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Sheraton Grand Chicago 301 East North Water Street, Chicago, IL