Nice location

Liked: Very clean and spacious. All of the staff is quick to make you feel at home and answer questions. Also, the lounge available is very nice and comfortable. The location is beautiful if you have a room with a view.
Disliked: If you would like a view, choose the "club level." Otherwise, you will not be able to see anything at all out of your window. This upset me as this was our winter vacation. The hotel was nowhere near a quarter full, and we felt they could have given us a room with a better view, even on the 3rd level. Also, be ready to walk and pay for parking. Do not pay ahead for parking as I did. I ended up paying for three days, and then the hotel charged me for two more when we were only there from Friday night and checked out Monday.

Exceptional

Very good

Exceptional

Liked: The room was spacious and well furnished.The bathroom was very nice.

Pleasant

Liked: The view, size of the room
Disliked: The price which included appetizers, the breakfast was great, my first night the food was dried out penne pasta, with salmon. Turkey wings bbq. Very unappealing, rubber, horrible combination. Coffee not available during the day. I made this reservation because my family stays at your facility when they come to town, and l wanted to surprise them with getting a room for two days and spending a lot of time with them. I live in Erie, but do to the crazy weather we have had l felt it safer to reserve a room. The bar staff and the staff in the food area were very nice and fun, your desk staff was nice, but made my experience too complicated. I called several times ahead of my check in to explain that l wanted to pay mostly cash instead of putting it all on my credit card. It eventually worked out on the check out day, but honestly stressed me out. The property is beautiful and clean and nice, l just felt the price was a little high for what we received.

Unexpected

Liked: The location and the front area of the hotel.
Disliked: The food and bed.

We will stay again.

Liked: All employees were very accommodating and the facility may be the cleanest we have ever stayed at.
Disliked: We can’t find anything we didn’t like.

Exceptional

Exceptional