Liked: The restaurant and bar were fabulous, as were the staff (that's you Marie).
Disliked: The location of the hotel. Nothing interesting nearby.

There was a lot of confusion around the check-in desk. Besides that, the rest of the stay was enjoyable.

Liked: Room was clean and up-to-date.
Disliked: Very disorganized at check in.

We booked the Sheraton because we had tickets to a concert at the Barclays Center. Wish the hotel was closer - says within walking distance, however since we were unfamiliar with the neighborhood had to use car service. Car service was convenient when leaving the hotel but a little pricey for such a short drive. Overall, a great hotel - very clean and staff was friendly. Highly recommend, just be prepared to pay for car service if you are looking to venture away from hotel.

Liked: Clean; comfortable; friendly staff.
Disliked: Too far from Barclay Center.

We stayed on 12/8/12 for The Rolling Stones concert. Hotel was neat and clean and the staff was very freindly. From Johan (out front), Christian (front desk), Ely (bar), Armando (restaurant manager) and others, everyone made us feel welcome. Good food too. I would definitely go back!

Liked: Clean; neat; hotel with great staff.

I would give this hotel...

Liked: The room was really comfortable, the bed was great, the change of towels each day is really nice. There was good isolation to the street, so I slept really well there (only when the neighbors were quiet.
Disliked: The walls are not isolating the noise from the other rooms, we could hear everything the other room was doing.value for money, this hotel is expensive for no reason really, I would not give it a 4 star hotel, it is a 3.4 stars hotel. they don't accept a phone credit card payment because they don't have an NFC card reader?? is this 1995?? come on Sheraton. The gym lacked many machines that are needed to workout. The lobby is freezing cold, small and uncomfortable.The lady at the reception was watching TikTok while we waited for her to offer her help.rooms take a bit longer to be ready to check-in, it is more like 16:30 rather than 15:00.

Very good

Liked: Location & friendly staff.
Disliked: The pull out sofa was awful and incredibly uncomfortable. It was like sleeping on the springs directly. This room shouldn’t be advertised as sleeps 5 when the sofa bed isn’t really a bed, more like a torture device.

Pleasant

Disliked: Old and dated

Superb

Awesome

Liked: Comfort
Disliked: Non

Exceptional

We had issues with items...

Disliked: The property is not maintained very well. Lots of holes in doors, shabby looking fixes to fixtures and wall patches. Not as clean as should be their standard. Staff is okay. Seems like they have a lot of police called to the property for unruly guests. I felt okay safe not 100 safe.

Really bad

Disliked: I was charged twice and my debit card was blocked. They charged me with some deposit payment which never got back. I was told it takes 5-10 business days but I did not get anything and it has been a while. I would not really recommend anyone this sheraton. I dont even understand why they are calling theirselves sheraton. Such a shame. Low quality for sure. And really bad breakfast, I am lucky I did not choose breakfast included while booking, I just decided one time to pay $25 and it was total disaster. Nothing tasty...

Very good