Sercotel Alcala 611 Guest Reviews
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4.4 miles from Madrid centre |
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Joshua Mon, 31 March 2025
Exceptional
Gabriela Thu, 20 March 2025
Superb
Katherine Mon, 17 March 2025
Superb
Jacek Tue, 11 March 2025
Good
Liked: Location, breakfast
Disliked: Non functioning restaurant.we stayed for two nights and could not get dinner. One of the reasons we choose the hotel was that it has restaurant. On the first day the receptionist told as that restaurant is opened till 10.30 pm but there was no staff to serve us at 9 pm so we ended up in a Mexican bar nearby. The second day receptionist told us in the morning that restaurant will be opened by 10 pm. However it turned out that the restaurant was closed for hotel guests due to private event. Also the bar was closed so we could not even sit and have a drink!No apologies or sorry from the staff just informing that restaurant is closed without even suggesting any alternative.Please be fair to people and don’t advertise services that you don’t provide, This is very frustrating!
Nagaraj Sat, 8 March 2025
Exceptional
David Sat, 8 March 2025
Excellent location with vv friendly...
Liked: Superb breakfast! Very clean room ,nothing not to like
Disliked: Nothing
Eduardo Sun, 23 February 2025
Exceptional
Simon Sat, 22 February 2025
Poor service and not kind...
Liked: /
Disliked: Very poor service and receptionist were not kind and nice.
Iqbal Fri, 21 February 2025
Very good
Liked: everything
Disliked: i wish the swimming pool was open.
Bodil Fri, 21 February 2025
It’s ok for the value
Liked: The whole hotel smells nice! And I loved having a big bathtub!
Disliked: The covers are very thin. Individual Nordic duvets would feel better, at least now in winter. The TV IS just sad. No options and a remote control too complicated to handle. Please look into the option of adding streaming platforms and smart TVs.