Exceptional

Arrive daytime as the day...

Liked: The staff really tried to make up for the terrible initial arrival experience where an older man tried to pull my passport out of my hand.
Disliked: The night guard trying to force me to give him my passport, physically trying to pull it out of my hand.

Bad

Nice place to stay

Liked: The location is very good, the staff was friendly, welcome drink was big and tasty))The room was clean. I had a free upgrade because the room I booked was busy. Thank you, I really liked it!The coworking space is big with many options where to sit. I would book again!

Unhygienic and poor service

Liked: The accommodation is very central. However, that is the only positive thing I can say about.
Disliked: The hostel as a whole was very dirty. There were ants and other insects in our room, both in the bathroom and in the sleeping area. According to reception, the bed had been freshly made, but there were still foreign hairs, brown stains and a hole in the bed linen. There were still dead mosquitoes on the walls and the drain stank extremely of faeces. The service was very dodgy. We waited several times over 30 minutes for breakfast. Our breakfast was included, however we had to pay to get milk for the coffee, which is a absolut no go. By far the worst accommodation compared to other Selinas. Especially as we had stomach pains and discomfort after breakfast. The recommended drinking water from the kitchen also smells extremely of chlorine and does not seem to be suitable for drinking. We would not recommend it for this price.

Pleasant

Bad

Liked: WORST PLACE TO STAY. I booked since November 2023 my stay on June 2024, when I first arrived the receptionist (male) wasn’t able to find my payment via booking and he told me to pay again and get in contact with booking for a refund with a horrible and rude attitude, I had to tell him please contact your manager because I’m not paying again and you need to contact booking not me, then they were able to find the payment, the check-in was at 3 pm, it was 3:30 pm and the room wasn’t ready, I woke up at 2 am to get to CDMX and at 3:30 pm my room wasn’t available INCREDIBLE, of course I complained and they changed me to a better room that was available, the only person that was nice with me was Arturo, the manager never talked to me, then I left some of my clothes for them to clean of course I pay for it, well they LOST my clothes I had to wait more than 40 minutos at the reception on Sunday for them to tell me, hey we are sorry we lost your clothes :), now since MONDAY today is Wednesday I’m waiting for my REFUND and they just Can say “I don’t know let me talk with my manager” bro, WORST PLACE TO STAY, the lost my clothes and I have to wait more than 3 days for my refund, unbelievable, oh and the “activities” for the guests some of them you have to pay to be part of it! They did like a runway for something like that I wanted to go for a drink and for you to pass you had to pay like $4, DONT STAY HERE. I’m still waiting for my refund :).

Worst experience

Liked: The location is great
Disliked: Worst hostel in Ciudad de México ! Don’t come here. There is no cleaning in the rooms, main areas, the kitchen is disgusting, the tools to cook are broken, no mugs, no soap, no nothing!! The fridges don’t even work 😭😭😭No soap in the rooms, no AC, the lockers are broken!! The staff doesn’t care if it’s dirty because there are used to have customers complaining. I had to change hostel after a few days because it was unbearable. The WiFi connection is bad and cuts so no way to work (even in the coworking). It says there is a Netflix room but it’s on maintenance. The only good thing is that they have cats 🐈

Exceptional