Select Hotel Berlin Checkpoint Charlie, Berlin

Exceptional

Liked: Location, room, room service

Exceptional

Liked: Great value for money. Nice and helpful staff, clean, good facilities, super comfy bed and pillows, central location.
Disliked: An aircon and a small fridge could be good upgrades for summertime.

Great value, location, room size,...

Liked: Location is great, beds comfortable, and room is big.
Disliked: Front desk staff was cold and unfriendly.

It is incredible how an...

Liked: I booked this hotel because I expected to have a comfortable room and relaxing stay but my experience ended up being a major disappointment. I liked the large room I was supposed to get with the nice big windows and plenty of sunlight but I got a small room where a dark curtain that could not be opened made me feel claustrophobic - I was able to change to a room where the curtain would open but the room was just as small.
Disliked: I paid for a large superior room and I got a smaller and clearly inferior room. What added insult to injury is the response of the staff at the reception whose explanation was they give the large rooms in priority to couples and since I was alone I should simply accept the smaller room. The idea of cancelling the reservation and refunding me never crossed their mind as they consider overcharging customers to be an appropriate business practice. In terms of the room - the mattress has clearly exceeded its useful life and tilts to one side while the furnishings show signs of aging. I was told that they knew a major renovation was way overdue and that a major project is planned sometime in December.... I hoped that for the second night of my stay I would have been offered another room but that did not happen. As I was checking out the staff at the reception blamed the person who welcomed me as this person is new and still on training. Well... it is difficult to comment on such a statement and I am not sure how it is supposed to help their case. I am grateful to Booking.com for the support in trying to find a solution with the property - unfortunately to no avail.