Excellent customer service. Staff went...

Liked: Calm clean relaxing space Water tea and coffee offered to guests
Disliked: Valet was a challenge as the property is on a busy street

Very good

Exceptional

Best stay in Laguna, for...

Liked: The room was very clean, I loved the fact they had an aromatherapy diffuser and a sleep sound machine. Talking about going above and beyond.The staff was also so so nice and friendly.And did you know you're helping the community by staying at a SCP Hotel? We will definitely return.

Good value

Liked: The room was small and comfortable. Housekeeping was excellent. There was a calm vibe to the hotel.
Disliked: There was no hotel staff around. Everything was done by phone or text. This was problematic a couple of times.

Exceptional

Exceptional

Exceptional

Liked: Lest just start by saying that the front desk personnel (Juanita specifically) was above and beyond. I admire how she really cares about your comfort and needs when stying at the hotel. I loveeeeed the amenities they offered, I was really impressed and it was a wonderful experience. Definitely coming back.

It was relaxing, comfortable and...

Liked: Location, staff, beach amenities, inner courtyard and roof deck with ocean view
Disliked: Wished my room had window to outside (windows were only to inner courtyard). Will book a higher room floor in future