Exceptional

Liked: Incredibly helpful and kind staff, absolutely stunning room, very clean also.

Overall, it’s gorgeous, just needs...

Liked: A very beautiful and atmospheric place. My husband and I stayed for just a day to change the scenery a bit, as we also live in Berlin.The hotel staff is wonderful—very friendly, open, and responsive. It even lightened the atmosphere of such a posh place :)There’s a clean, almost empty pool, and a nice, soft sauna.The fireplace lounge is lovely, where you can enjoy some wine and a light dinner.Breakfasts are good too—they have everything you need, even a smoothie juice press!
Disliked: What we didn’t like, unfortunately, there were a few things:In our room, we found someone’s sock and a key card, which raises questions about the quality of the cleaning.However, we didn’t find any shower amenities at all. There was only hand soap and, oddly, body lotion, but no shampoo or shower gel—nothing.Overall, there was no tea or coffee in the room, only water and glasses. Honestly, we expected a little more from a hotel of this level.We had a great, big TV, but it couldn’t connect to Wi-Fi, so we couldn’t use the smart TV features.

Exceptional

Liked: Very polite staff, supreme location, and beautiful interior. I will definitely stay at this place again.

A wonderful escape fit for...

Liked: Lenor (concierge) was hospitable and incredibly knowledgeable. The room was beautifully designed along with the rest of the hotel! We loved the restaurant and bar as well.
Disliked: None.

Good

Liked: Good location.. excellent staff .. Good furniture

Overrated

Liked: Nice setting
Disliked: Looks better in the photos than in reality, especially the rooms. Overall it's a nice hotel but not luxury.

Would highly recommend this hotel...

Liked: Breakfast was incredible. Staff were great. Excellent bar, and working spaces.
Disliked: Sauna wasnt on, and the room i booked was changed. I particularly booked a room with 2 beds as was travelking with my daughter, and got a room with one bed. Still a lovely room though.

Passable

Liked: Great. Deposit refund when I checked out the hotel.
Disliked: Not enough the parking space

Beautiful hotel lacking attention to...

Liked: The foyer of the hotel is impressive and we were kindly upgraded to the executive suit (even though I don't recommend it as it is directly over the bar and loud when music is playing). The pool is nice and the gym looked good (we didn't use it). The breakfast was very good as well with everything you need, just the coffee can be improved.
Disliked: The room was not well cleaned at all. Upon our arrival there was something sticky mixed with flies on the edge of the bathtub, which was not removed after asking to have it done twice. There was hair from the previous tenants in the tub and I found an old hair band still beside the bed. Edges were dusty and there were crumbs all over the table in the living room. The cleaning staff did not refill water bottles regularly and left dirty cutlery lying around after their service. Just not acceptable for a seemingly 5-star hotel. There is a lot of attention to detail missing, unfortunately. I would not stay again.