Scandic Palace Hotel, Copenhagen

Good

Exceptional

Very good

Could be better

Liked: Hotel location is excellent, super close to all attractions at the city, right next to the old town. We loved the breakfast - a lot of options and everything was fresh and tasty.
Disliked: Hotel rooms need an upgrade, it seems that nothing is changed for more than few years.

Superb

Liked: ServiceLoxationRoom
Disliked: Gym- most of the machines are out of order.

Pleasant

Exceptional

Very good

Despite the comments above, knowing...

Liked: The location was perfect, close to the train station, Tivoli and bars and restaurants in walking distance. The beds were extremely comfortable and breakfast was excellent
Disliked: Guests need to organise room servicing, clean towels etc, via an app. Assumes everyone has a smartphone. The app for luggage storage didn’t work so the manager stepped in to resolve the situation quickly and effectively, only for us to be told off by a member of staff for not using the app when we returned to retrieve our luggage!There is no bar to relax in with a drink after a day sightseeing. The restaurants and bar are managed by a different organisationAnd the worst, glass doors to the bathroom which do not actually close completely!

Good

Liked: Location was very good , close to Tivoli , train , taxi , walking distance to lots of sights , breakfast was delicious . Comfortable beds
Disliked: No bar onsite or lobby area to sit and chill with a coffee or wine after a day sightseeing . Restaurant at entrance operated by different company No bar/ coffee house onsite at all when we were there . Didn’t like the QR system for booking breakfast and for arranging to have your room cleared and towels/ tea& coffee replenished.Should be an opt out not opt in to cleaning app .Economy room bathroom tiny with frosted glass door , fine for a couple but I would have been uncomfortable if sharing with a friend. (but good shower) . Luggage storage QR code not working for anyone on our checkout morning, didn’t appreciate being told off for not using the system when we collected the bags as it was completely out of our control.