Expectations were not delivered!

Liked: There was no complementary toothpaste. I was with my wife and there was only one can of complementary still and one can of sparkling water in the room on the day we arrived. Would have been nice to have the option for still or sparkling for both of us i.e two cans if still and two cans of sparkling! None of the water was replaced on the second night! The coffee machine in the room didn’t work. There was a stain on the base of the bed on the side! It’s a moderately expensive hotel and the the room didn’t live up to expectations!
Disliked: Friendly staff.

Exceptional

Great place to stay, and...

Exceptional

Very good

A very pleasant stay in...

Liked: The room was comfortable and quiet. The building was very attractive. The location was excellent, with many resturants around.
Disliked: The breakfast was not good. The bread was dull, and my omelette was not made properly – it had lumps of egg white in it. The coffee was OK.

Passable

A comfortable and enjoyable stay...

Liked: Our stay was enjoyable. The rooms were comfortable and well-maintained, providing a relaxing atmosphere. The staff were friendly, attentive, and professional, ensuring our experience was pleasant from start to finish. We highly recommend it and would gladly return!
Disliked: There are a couple of areas for improvement. We noticed that one duvet had some hairs, which could be addressed to enhance cleanliness standards. Additionally, having access to Netflix or an alternative streaming service would be a great addition, as all the TV channels were translated into Italian, limiting entertainment options for non-Italian speakers. These small adjustments could further elevate the guest experience.

Exceptional

Liked: Exceptional all around, and amazing staff. Would 100% recommend if you are looking to stay in Milan.