Relaxing

Liked: 1st -staff is amazing - accommodating, professional, kind. Umbrella&c hair staff-awesome. Servers-awesome.2nd-location convenient, close to restaurants, Old San Juan.
Disliked: N/A

Good

All in all, the hotel...

Liked: We recently stayed at this hotel for 3 nights, paying $759 per night, and while there were definitely some highlights, there were also a few areas where the experience didn’t quite live up to 4‑star expectations.On the positive side, the location is great with a beautiful beach area, and the gym was very well equipped. Our room was spacious and clean, and all the staff we encountered—from the doormen and bar staff to reception—were genuinely lovely and welcoming.
Disliked: That said, for the price point, we had hoped for a more refined experience. A few details were noticeably missing:•No minibar, or in‑room snack facility.•No slippers with the dressing gowns and no turndown service.•Housekeeping was quite slow and inconsistent.•WiFi was unreliable and didn’t work on the balcony or by the pool.•No bar snacks available, which felt like a missed opportunity.Breakfast was where we felt the biggest gap in value. Each morning we had to queue for a table, despite paying $45 per person (plus tipping). The selection felt limited—mainly waffles, pancakes and omelettes—with no fresh juice options, and gluten‑free choices were limited to packaged cakes and doughnuts. Yoghurts came only in pots, and requests like poached eggs or sparkling water came with additional charges. For the cost, we expected a more varied and premium offering.We did try to raise some of these concerns with the hotel during our stay, but were told they couldn’t help as we’d booked via Booking.com. We also reached out to Booking.com, but unfortunately didn’t hear anything back

Exceptional

Exceptional

Exceptional

The restaurant, the casino and...

Liked: The restaurant, the casino and amenities were nice. Everyone was friendly & kind
Disliked: Room size

Exceptional

Exceptional