Front desk receptionist, Ana, was very friendly - made us feel very welcome. Bell staff was very attentive. We were only there for one night but overall it was a great experience.

Liked: Great staff; helpful and friendly; beautiful rooms; clean.
Disliked: A bit overpriced but then again, it is San Diego.

Overpriced

Liked: The pool
Disliked: No compliments

Higher end hotel, better than...

Liked: Ashley at check in is amazing and helpful and has excellent customer service. Everyone should be just like her. Thank you Ashley!
Disliked: Parking was very tight and limited.

Good

Disliked: Rusty showers/shower heads. No ventilation in restrooms. Loud a/c knocking sound when it was not even on

Pleasant

Liked: The room and location was a good area and place to stay
Disliked: The ac sucks butt, would turn on for two mins and shut off, it was automatically setting so there wasn't anything we could done to manually turn it on or leave it on , so at night it was but very stuffy and hot

Stay was unpleasant due to...

Liked: Location
Disliked: The room was filthy, floor was stained in multiple places. Found multiple panels through the room not seated properly. Cabinet doors broken, bed was filthy, rest room was dirty , have stayed in multiple hotels in San Diego unfortunately this was my worst stay in a long time.

Always enjoy me time!

Liked: Location
Disliked: Having to leave

Unfriendly & unhelpful front desk...

Liked: The bed, we slept well. Aside from that, nothing. Went to Ox Coffee a short distance away in the morning for fabulous coffee and breakfast
Disliked: Front desk staff are atrocious. Yesenia has the faux friendly greeting with masked aggression just under the surface down pat. Immediately told us our room was not ready (check in time was 4, it was 3:30). As we had just driven 8 hours, we took two queen bed room instead of king. Horrible room eye level to freeway with accompanying freeway noise. Husband called downstairs to ask to switch rooms to other side of hotel and was first told by Angel that the other side of the hotel had construction noise. My husband pointed out that the construction had already stopped for the day and that next morning was Saturday. So then Angel says that the hotel was sold out/fully booked. Laughable obvious lie. Looked on Booking.com and saw at least availability of 20 rooms or more for that night so went down to reception and asked Yesenia aka Vesuvius (about to blow any minute) if we could have original room we booked. She says yes you can move to king but I'm leaving so my colleague will help you out. It took another front desk staffer 20 seconds to give us keys to king bed room on other side of hotel, huge improvement. Cleaning staff we encountered are nice but would never stay here again. Front desk staff are unfriendly liars, car park barricades do not work properly so you cannot get in or out using keys.

Great location for my needs....

Liked: The staff, particularly Manny the bartender was exceptionally nice.
Disliked: Difficult to operate the TV. Parking was expensive.

Exceptional