Lovely staff and the room...

Liked: None. Everything was great!

Surprise charges will make your...

Liked: Location is great! Right next to the Riverwalk
Disliked: So many surprise charges. Parking was way too much. I messaged before arriving asking about parking and didn’t get a reply. The building is old so I understand that space is limited. But they should be more upfront about what to expect. And the garage is very weird inside. Each sign is a different color and it feels like decisions were all made as an after thought with no planning. Then a surprise $25 feet at check in. Why? We should choose if we want to spend that. No breakfast. Room service was slow. It’s a beautiful place but that warm hospitality feeling slips away with all the surprise charges and it feels so corporate.

Good

Exceptional

Overall a good stay.

Liked: The location was great; however, there was an AC problem. The manager was great with trying to rectify the situation. We do appreciate his promptness and concern about the guest at this hotel. The staff is so helpful. The manager is very professional and trustworthy. He did just what he promised ( to take care of the AC unit). Because of the manner in which the manager and staff took care of the business at hand, I will book again at this hotel. This is a clean hotel and I am OCD.
Disliked: There was nothing that I didn't like. AC units are machines and they do break, but it was rectified. I would suggest that they change the beds in the handicap accessible rooms. The beds are short for a tall person, a little hard and little too low to the floor.

It was ok, I was...

Liked: Great location
Disliked: Over priced for lack of quality. Room felt stuffy, shower water pressure was low, shower door didn’t close completely, sheets were thin and not enough to fully cover two people, beds were uncomfortable. Not worth the price.

Pleasant

Marriott is excellent location for...

Liked: Marriott is ideal located within walking distance to all major San Antonio attractions. (Alamo, Tower of Americas, Riverwalk). Hotel is of high quality and excellent amenities. Marriott also provided two River boat tickets which was unexpected.
Disliked: Only complaint is the rain shower water heads which give lackluster water pressure.

Exceptional