My son, who is 20 years old, wanted to treat his sister to her 1st music gig - she was turning 17 on the Saturday! So we decided to book accommodation knowing they’d all be together! It states on your website that someone in the group needs to be over 18, so couldn’t understand why it was an issue for my daughter and her cousin to be allowed to stay, as my son is 20 and his girlfriend is 18? They missed over an hour of the music gig - just really ruined it for them. I booked safe stay cause I’d seen good reviews but sadly won’t use again was very upsetting for all especially me as I was 2hrs away at home and was worried enough at them going then was getting told my daughter and cousin couldn’t stay - staff were very rude!

Liked: Kids said building is lovely and clean.
Disliked: The way my teenage children were treated on arrival.

Liked: Very clean and tidy; lovely rooms and very nice breakfast. Staff very helpful and friendly.
Disliked: No bar.

When we arrived at 4pm (check in was 2pm) we were told that our room wasn't ready. On calling housekeeping, we were then told that it was ready. The receptionist, we found, was quite patronising and not very friendly. When we got to our room, we realised we had a disabled bathroom which obviously wasn't suitable for us and not what we had booked. The bathroom was just a walk in shower and didn't even have a bath. The sink and facilities were obviously lowered for a disabled person but this was inconvenient for us. The radiatior didn't work and the room was freezing when we got there. We had asked for a DVD player which turned out to be a PS2 which kept skipping. The "double room" was actually just two separate single beds joined together which we weren't happy with as this is not what we asked for. We ordered drinks to our room and on arrival, the member of staff missed a drink off our order so had to go back and correct it. Overall, we weren't impressed with our stay and definitely wouldn't stay here again. Just generally disappointed as Best Western are a well known company and I never expected this from them.

Nice place to stay

Liked: Good stuff
Disliked: The rome very clean

Basic accommodation at a very...

Liked: The location is very convenient, the room I stayed in was quite big and it was quiet. There are curtains around the beds in the dorm, which gives you a bit of privacy. There is a light, plugs and a place where you can put your water bottle or your glasses next to the bed.

Very good

Exceptional

Very good

Good

Liked: We can stay together 10 people in one room
Disliked: There is no mirror in the room just in the bathroom its not enough need one more mirror in room

Good

Pleasant

Very good