Disappointing

Liked: The staff was AMAZING!!
Disliked: The filth of the room.

won’t stay again

Liked: pool area.
Disliked: valet, golf cart , lost our car was late to our game. the front desk person was rude, not enough kitchen stuff. no dish towels no paper towels. our keys were lost to our car and we had to go get our own car. captive with valet and not have a choice.

Will never book again

Liked: The bed was comfy
Disliked: Valet is terrible. The workers are working hard, but the organization of it and the available staff members is not enough. Anytime past 10 PM you can be waiting over 40 minutes to valet your car. Every room has the availability to have them golf cart to your and back to valet. Waited over 40 minutes to have a golf cart pick me and my stuff . I needed to get to valet so I can get my car , and end up walking with all my stuff. Do not book here . Staff is clearly overworked and rude.

Superb

Rooms dirty evething old worst...

Liked: Nothing
Disliked: Nothing

This propery needs significant investment...

Liked: the location was nice and the staff at the small cafe's and pool refreshments were kind and helpful, as well as, the manager of the sports bar...who had to take food orders, act as the host to seat people and clear tables (not enough staff).
Disliked: This place needs a major renovation...the fit and finish is very worn and outdated. The property is very "understaffed"...very long check-in/checkout lines. The valet service is a mess and certainly not worth the $30 per day...we tried to call for our car in advance from our room and no one every answered the phone so we walked from our room to the desk and still their were long lines and cars just sitting in the driveway blocking inbound and outbound traffic.

Exceptional

Liked: The amenities and the overall experience
Disliked: N/a

Bad

Disliked: Dear Booking Team,I hope this email finds you well. I am reaching out because I recently stayed at a hotel booked through your platform, and there was a complaint due to the extremely poor condition of the rooms. As a result of this incident, the hotel has agreed to refund one of the two nights we booked.The hotel manager has issued an official notification to Booking, detailing what happened and requesting the corresponding refund. In order to send you this information, I need the appropriate email address where I can submit the supporting documentation.I appreciate your support in this matter and look forward to your prompt response.Best regards,Dayana Penuela Herrera407-547-0565. Mr. Herrera,Thank you for your email and patience. We appreciate your feedback. We take it seriously and constructively. I’d like to truly apologize that you experienced these concerns. I’d love any photos that you can provide, so we can utilize them constructively and provide them to our Housekeeping/Engineering teams. We want to ensure another guest doesn’t have a similar experience. As for compensation, I’d like to reimburse you for your first evening, but your refund would come through Booking.com. When you booked through a third party, you paid them directly and then we charged that company for your stay. We aren’t privy to what you paid per night. I will refund the first night to Booking.com, but you will need to speak with them to let them know that they need to reimburse you for the first evening. They can use this email as a proof of one night’s refund if needed or they can contact me directly. I will also try and initiate the refund through an internal portal that we share with Booking.com, but they will likely need to talk to you directly because you booked through them.

Parking and getting to your...

Liked: Friendly valet staff, beautiful ballrooms
Disliked: Rude front desk staff , rooms had old and dirty carpet , the property needs a makeover , needs more food options.