Rydges Mount Panorama Bathurst, Bathurst

If you’re a car enthusiast...

Liked: The room was fantastic with a huge balcony overlooking the track and Mt Panorama. Food in the restaurant was excellent.
Disliked: Service in the restaurant definitely needs some improvement

Pleasant

Superb

Liked: We loved our room. It was a three bedroom apartment and it was huge
Disliked: The pool area was disappointing

Rude staff, Unclean room and...

Liked: NOTHING! There was absolutely nothing to like about this very outdated unclean hotel... Worst experience with a hotel stay I have ever had...
Disliked: EVERYTHING! See my email to the GM after stay.I checked into Rydges Mount Panorama on the 24th for two nights checking out today on the 26th.On the 25th I left the room in the morning for the day to be with my family for Christmas, as you will see in the photos I left the please make up my room sign on the door only to arrive back late at night to find nothing had been done, so there were no clean towels, no fresh bottled water, no coffee and an unmade bed, I had left some rubbish in the bin and obviously this was also not removed.The bathroom was very dirty with black mould and very unclean, it smelt like sewage.When I went to plug my phone in next to the bed I discovered a shocking site behind the bedside table. (See attached)Just before I was heading out to see the family I had dropped my phone behind the couch next to the bed where I discovered more horror - (see attached)Now you can see that this is not just something that housekeeping has just missed, it’s has been like this for quite awhile now…Further more the blackout curtains are not that, they were not even covering the entire window, so no sleep once the sun came up. Due to not having the coffee refreshed in the room I did go to the restaurant to purchase a coffee, I was greeted by a young person who asked how could I help, I asked for a coffee (skinny flat white with three shots and no sugar) the young person replied - I don’t know what that is? Anyway after waiting a little another staff member walked over to help, this staff member was very abrupt and some swearing dropping the f word when this staff member had put the order in wrong. Once the coffee was being made by another staff member, I was sitting in the bar waiting, the staff member making the coffee did not engage with myself at all instead was having a loud conversation about rosters and time off.. Housekeeping staff were very rude and unprofessional. Many emails to Rydges and the GM of the property I did finally get a full refund....

Short, relaxing stay at Mt...

Liked: Spa suite was spacious with everything we needed.

Great accommodation, tremendous views, quiet...

Liked: The room was fantastic, large, very comfortable with two toilets and a very large verandah!! The views of the mountain and track were amazing!
Disliked: Nothing would return in a heartbeat. The room service Korean Bar B Q chicken was great and it was hard to pack up and leave such a lovely suite!!

Superb

the bed was comfortable.

Liked: Furniture was chipped. Pool was not clean and neglected
Disliked: The shower/bath

Great for Motorsport enthusiasts

Liked: Bed, spa, kitchen, view.
Disliked: Security on the balcony, not many utensils in the kitchen

Very average for the price.

Liked: The room was fantastic with a great view of the track. The room was super clean and well stocked.
Disliked: The beds were way to soft,but it is what it is. The staff hardly acknowledge that you hardly exist...we were the ones that took the time to say hello or any other greeting . I can honestly say that this is the first place we have stayed where we had to make the first contact . The hallway light kept flashing during the whole length of our stay and this could be seen from the reception desk. The lighs in the room were so dull that we dould not read anything at all. Quality bulbs purchased in bulk are not that expensive,