Royalton New York Guest Reviews
Write a review
Write a review
Nicholas, New York, visiting Helen Hayes Theatre Tue, 9 July 2013
This hotel is in the perfect location - very close to all of the action, but quiet enough to feel like you've gotten away. The check in process was quick and easy and when speaking to the staff, we casually mentioned that we were in NYC for one night to celebrate our 5 year anniversary. Later that evening, we returned to our room to find a bottle of champagne and chocolate covered strawberries, compliments of Xander and the Royal! What a lovely, considerate, and unexpected surprise. Next time we stay in NY, we will most definitely be staying at the Royal!
Liked: Clean, modern hotel with great customer service!
Bryan Thu, 24 April 2025
Very good
Capello Wed, 23 April 2025
The Royalton is comfortable but...
Liked: I enjoyed the quietness and the afternoon staff who were very supportive and offered to make me copies very pleasantly. I liked the Fire place downstairs. The bellmen were very pleasant. The best part was the bathtub! Good WiFi.
Disliked: When I first arrived I was trying to amend my reservations to include an additional bed or two bathrooms so that I could accommodate my daughter and spouse. The attendant was rude and didn’t make me feel welcomed. The air was too cold in the room. No coffee pot or restaurant. The back entrance did not allow you to come back in at night and it had no warning notice. The bathrooms downstairs would not open.
Brad Tue, 22 April 2025
Very good
Andy Tue, 22 April 2025
Superb
John Tue, 22 April 2025
Pleasant
Disliked: No working phone to call front deskNo refrigeratorNo glasses or cups in room
Thomas Tue, 22 April 2025
Not worth the price spent....
Liked: comfortable bed
Disliked: poor amenities, old rooms, very dark. No cafe / restaurant / bar on sight.
Amy Mon, 21 April 2025
Good
Liked: Central location, clean, big room, clean bathroom
Disliked: Nowhere to purchase food/drink, not even a vending machine. Noisy air conditioning
Peggy Mon, 21 April 2025
Exceptional
Katharine Mon, 21 April 2025
A great experience
Liked: Comfortable bed ! V friendly staff.
Disliked: No drinking glasses in the bathroom & fridge was empty..
Amir Mon, 21 April 2025
Good
Liked: The location is great. Staff is super friendly and helpful
Disliked: Room maintenance needs improvement. At both rooms we had issues with the toilet and the shower and had to call maintenance to fix. Maintenance fixed it immediately.There were fire alarms on 2 of the mornings and the anouncement were not clear so we didi not know if it is false or true alarm