Staff was very polite. Food was very good and tasty. The Executive Chef is very friendly and certainly has a handle on what's going on in the kitchen. Will definitely visit again.

Very good

Superb

Superb

There are a lot of...

Liked: It was clean
Disliked: The room was way too hot and the temperature couldn’t be lowered. Multiple items were missing in the room when we arrived. We had to ask multiple times to get what was missing. The pool left residue on the bathing suits.

Passable

Liked: Location
Disliked: NoMicrowave in room no exhaust fan in washroom

Comfortable old-fashioned hotel, 8 mins...

Liked: The hotel had a very cosy "old-world" vibe - truth to be told, a little outdated in its wallpaper and carpeting, but overall it felt comfortable and homey. The room was huge, beds were extremely comfortable, and the bathroom was so large that it had two sinks! It's located a little further away from the town centre of Banff, so expect to walk 8-10 mins past several other inns and hotels before reaching the centre. That said, there are a couple of bus services right outside the hotel that you can utilise - just be prepared to wait.
Disliked: My only nitpick is that the toiletries were small and very insufficient for two people; I had to supplement with my own travel toiletries.

Superb

overall fantastic with little gripes

Liked: Amenities and quality of room were fantastic.
Disliked: We ordered a creme brulee for room service that was subpar for our expectations in taste. We also had to pay extra for parking in the garage for the facility which I was unaware of prior to arriving. Room does not come with a microwave either, the bath tub had a blemish and drain was sort of clogged but it got fixed quickly.

Perfect!

Liked: Super clean, authentic, friendly staff and great location.