Staff was very polite. Food was very good and tasty. The Executive Chef is very friendly and certainly has a handle on what's going on in the kitchen. Will definitely visit again.

One of the top hotels...

Liked: From the moment we arrived everything could not have been better. An excellent hotel that we would stay in again!
Disliked: Nothing could have been better.

Very Enjoyable, but a few...

Liked: Good Breakfast. Value for money. Staff friendly and informative. Beds to die for.q
Disliked: Standard of towels in room poor. Extensive renovation taking place.Not informed before arrival. Building site noises from 8am. Housekeeping standard varied. No information in room about hotel/spa times or Banff in general

Exceptional

Nice Hotel

Liked: Good location, not too far a walk to the main street with restaurants and shops. Nice hotel with pool, hot tub and steam room. The concierge was amazing and helpful, full stars for him!
Disliked: expensive! but that's Banff :)

Beautiful hotel, lovely rooms and...

Liked: the fireplace in the room gave it a wonderful 'wintery' feel, exactly what we were after. The room was large and super comfy

Exceptional

Superb

Very good

Great location and hotel.

Liked: Great location and facilities. Staff were super helpful.
Disliked: Bath tub in room extremely shallow so couldn’t relax in a nice hot bath. The hot tub and pool was always full of screaming kids.