Overpriced and sadly marked as...

Liked: The hotel is very beautiful, with nice decorations, spacious room, comfortable linen. The only thing is that the rooms and the whole common areas of the hotel were very cold, seem like the heating was off or not always working. On the ground floor, they had nice atmosphere with live music, but it was also very cold, didn’t feel cozy to stay and relax with the music and a drink. The good thing about this hotel is that they have this complimentary food service during the day, so if you feel you need snacks you can have it with a nice view.The room dining needs to improve, the food is too simple and overpriced, nothing special, a simple one slice of ham and 1 slice of cheese toast was 21 euro, was so sad, I was expecting a bit better food. The spa was average in my opinion, there was external guest also coming. Staff was rude. Need to improve this area, few maintenance needed.The bathroom was good illumination, nice decorated. Unfortunately the water was a bit clogged in our bathroom and it was very smelly when we’ve arrived. Would be nice if they would clean a bit better or add some fresh perfume. The showers were good, but the glass box needs to be longer to prevent to flood, every time we would shower the water spilled out leaving the bathroom completely wet.They need to do some small maintenance to improve.
Disliked: Breakfast was really upsetting, I was really expecting an “imperial breakfast” as they describe it. Unfortunately not too many options and small simple a la carte. Definitely I had much better breakfast in other hotels. They need to offer toasts options, like avocado toast, different types of eggs fresh, made in time, there was no pancakes, healthy options either. Was more like overall pastries, boiled egg and omelette. I didn’t see the worth so I left. Also the corridors and hall were alsways super cold in winter. The heaters were not on maybe, I saw some hk cleaning some rooms and the balconies were open making the cold air enter to the corridors. There was constructions and a lot of noise in our room, we could basically hear all conversations from our room. Staff were arrogant in restaurant and spa. I had difficulty to communicate with them, most of the staff don’t speak English well enough. The location was pretty far from the city

Superb

Very good

Exceptional

Never stay there again

Disliked: Definitely not a five star hotelStaff not friendly No customer serviceExpensive for nothing

Superb

Exceptional

Liked: It was fabulous! It had everything at your fingertips!

Exceptional

Fabulous

Liked: Everything was faboulose… all the staff and service