Roker Hotel BW Premier Collection, Sunderland

The room itself was clean although stifling hot even with the windows left open all day, and that was with the radiators off. Ate in the onsite cafe/restaurants and found the food was not of the standard I'd expect from Best Western, although certainly the price. The staff were friendly enough but feel a little more training is needed as they tried to charge me for someone else's room.

Liked: Clean room.
Disliked: Food was not good.

Missing the extra touches...

Liked: The location is amazing as it always is - to have a sea view and wake up to watch the sun rise across the water is so special and something we love to do here. The room was a good size and it was great to have a bath as well as a shower in the bathroom.
Disliked: This hotel has gone down market since we were last here. No coffee machine this time, back to instant coffee sachets - and only the decaf tea was Fairtrade, not the coffee and not the regular tea bags. The selection of biscuits was no more, just a couple of single biscuits... Toiletries were in squirty bottles screwed to the wall in the bathroom rather than the complimentary welcome pack of the past... Breakfast was disappointing, all self service including the teas and coffees and the cooked breakfast as well. It was tasty and the cheese selection was good, but missed the eggs florentine and waitress service, tea in a pot and the general feeling of being spoilt.The hotel had suffered a fire eight days before our stay. It had been contained in the restaurant in the basement to one side, but the smoke must have been dreadful. To give them their due, we didn't notice this until in the middle of night on opening the bathroom door the smell of old smoke from the charred wooden exterior below was really noticeable after we had opened the window there to air the steam out over the night.