The room itself was clean although stifling hot even with the windows left open all day, and that was with the radiators off. Ate in the onsite cafe/restaurants and found the food was not of the standard I'd expect from Best Western, although certainly the price. The staff were friendly enough but feel a little more training is needed as they tried to charge me for someone else's room.

Liked: Clean room.
Disliked: Food was not good.

Excellent

Liked: Breakfast was excellent, superb !!
Disliked: Room was too hot

Overall very very nice

Liked: Lovely location and nice views and facilities also
Disliked: Room was down a lot of stairs

Very good

Liked: Just about everything.
Disliked: Lift broken but no-one told me. The hotel knew I have mobility issues. The stairs were a real problem

Value for money

Liked: All as expected
Disliked: Little run down in the rooms

Good

Liked: Location
Disliked: Food

Would definitely look to stay...

Liked: Fab staff. Great location. Generally well presented and maintained. Shower was wonderfully powerful.
Disliked: Bathroom was cold and never really ‘dried’. Always condensation everywhere. Single bed was a little ‘tired’.

Disappointing

Liked: Breakfast - this was lovely
Disliked: Location of the room, lots & lots of stairs to navigate, especially with my 9 year old - beds were uncomfortable, room was freezing cold & also the phone in the room didn't work

Passable

Exceptional