Rockford Alpine Inn & Suites

Strong cigarettes smell in "non-smoking"...

Disliked: I booked a non-smoking room and prepaid a full price. Additionally, sent a message “Non-smoking room, please”. After arrival , it appeared that there is a strong smell of cigarettes. My wife is allergic to this smell and started to develop annoying itching on her face. We left the room after 15-20 minutes informing the receptionist. She said to contact booking about the issue, I did that. The hotel ignored it - no refund was given.

Very good

Liked: The room was clean& comfortable. The staff was helpful & the location was good for our visit. Just a suggestion...possibly a second chair.
Disliked: Being awakened @ 5:30 AM by slamming door, child running in neighboring room., but that is not your fault.

Exceptional

Exceptional

Pleasant

Liked: Location
Disliked: The rooms had a bad smell and it could not be decreeased the get same fresh air yo the room

For a 2 star hotel....

Liked: Did not care for this hotel. I guess it could have been worse. We were there for 7 nights. They did not clean the room once. But, it was close to downtown, where we had to be in court every day. That was the good thing. Wished I had read the reviews before booking.
Disliked: Did not like the condition of the room. I brought my own towels and blanket.

Exceptional

Liked: Staff was very friendly and room was very comfortable.

Good

Exceptional