Riverview Inn & Suites Ascend Hotel Collection, Rockford

Probably would not stay there again.

Liked: Antiques.
Disliked: Breakfast; windows you couldn't see out of; did not know the restaurant and bar were closed.

Bad

Liked: There was a domestic dispute in the room next to me that ended fatally. Arguing all night. Worst experience ever. Will not return.
Disliked: There was a domestic dispute in the room next to me that ended fatally. Arguing all night. Worst experience ever. Will not return.

Very good

Pleasant

Disliked: The pillows were very small We were 4 people and have only 2 towels in the bathroomThe air conditioner it doesn't work well. We feel hot and woke up many times during the nightThe breakfast supuse to be until 10 am and at 9.40 am the waitress was removing everything. We couldn't get more coffee or juice...

Exceptional

Comfortable

Liked: My husband and I love that the entire hallways we pass or even our room smells so good! The bed is soft. The fireplace I enjoy. I like that it’s a big bathroom where we stayed. I appreciate the idea of leaving an envelope with the housekeeper’s name at the back-unfortunately I didn’t have cash with me to give something. I like that they checked on you through a test message if how is everything in the room. I like that they mentioned checking in the important policy points- about the quiet time for instance.
Disliked: What could be improve I think is that they could inform the guests next time that in needed a reservation before dining in. And also, my husband mentioned that the back of my phone got heated so much while charging and making some beep noise and so he unplugged it. And when I woke up, I charged my phone again but this time in the outlet wall directly. I am not sure if there’s a problem on my phone or my charger on my end or the lamp in between of the 2 queen beds that has an outlet. Either way, I think it needs to be checked out - just in case.