Liked: Excellent customer service and clean. The price was stellar for staying downtown. Appreciated the free luggage check the following day so we could explore downtown.

At the time of our arrival, the Memorial Day parade was being staged in the vicinity of the hotel. It would seem a courtesy e-mail or text could have been sent to suggest alternate routes or advise of street closing/opening. It would seem that all of the information required is at your fingertips.

Liked: Staff was very accommodating and pleasant. Location was convenient for any plans - blocks away from anything you could want to do.
Disliked: Containers for ice were difficult to acquire. Perhaps placing one per room and extras at the ice station would work better.

I came into town for a concert and was pleased with the hotel overall.

Liked: Very nice staff and clean.
Disliked: The room was very small - almost as if one room was cut in thirds.

Very good

Liked: Location

comfortable stay

Liked: Location was in the Downtown area, accessible to most places within the city.
Disliked: Rooms were too small,

Good hotel with affordable pricing.

Liked: Beautiful hotel and location.
Disliked: Unfortunately the thermostats didn’t work in the rooms resulting in it being very hot and uncomfortable to stay in.

Great place to stay with...

Liked: Location is very convenient (next to the river walk and amazing buildings), the view to the front of the building is amazing. Also, the room was quite comfortable and spacious. And the Staff was incredibly helpful and generous.
Disliked: The charging ports and wall outlets are a little bit outdated and used.

Exceptional

Liked: Front desk agent Leo was very attentive and helpful!

Very good

Liked: The location is great and the staff is really kind. The River hotel is a valuable option considering the usual hotel rates in the center of Chicago.
Disliked: The furniture in the room is old, the room view was not the best but at least it wasn't noisy.

Disappointing

Very good

Exceptional

Liked: Great location at a great price.