Riu Plaza New York Times Square Guest Reviews
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Douglas, Des Plaines, visiting Sony Hall Thu, 8 September 2022
One person one bed. Two? Get 2 beds so you have a place for your luggage and whatnot.
Liked: Clean and the breakfast buffet was great and was treated promptly and professionally.
Disliked: Nothing.
Dr.marios Sat, 25 January 2025
Not worth it
Liked: Location
Disliked: Small roomRude staff
Diana Fri, 24 January 2025
Great hotel! Will definitely stay...
Liked: Beautiful hotel, close to time square, nice breakfast options
Breana Fri, 24 January 2025
Very good
Bradley Fri, 24 January 2025
Very good
Truel Fri, 24 January 2025
Great experience, value and friendly...
Liked: Clean and comfortable.
Disliked: No dissatisfiers.
Bastian Thu, 23 January 2025
Not recommended
Liked: Location is great
Disliked: Bed bugs. I used to live in NY but these days only come through for work trips but I have never encountered bed bugs in all those years. The Riu has them and what’s worse the hotel does not seem to care. I reported this immediately after finding one in the morning. I left for work and when I came back I asked the receptionist what the plan is and they didn’t even know about me reporting it in the morning. After demanding another room the manager then offered to refund me taxes and fees on a less then $300 2 night stay if I’d sign a waiver to void future claims. Absolutely insane and you’ll see from my post history I don’t leave very many bad reviews but you should avoid this hotel at all costs.
Alison Wed, 22 January 2025
Modern, clean hotel which is...
Liked: Clean, efficiently run property. The staff were friendly and we enjoyed the buffet breakfasts which offered a great variety of foods.
Aguinaldo Wed, 22 January 2025
Exceptional
Liked: Everything is incredible. Amazing hotel. Breakfast is so delicious, and too many options are available. Despite being busy in the morning for eating, in a few minutes, you have a table available. Incredible
Disliked: Nothing. Everything is amazing.
Aguinaldo Wed, 22 January 2025
Exceptional
Liked: Everything is perfect. Breakfast, room , mattress, Ac , looby front desk. 0 complain.
Disliked: Everything I like and I will be back and recommend for all my network.
Renee Tue, 21 January 2025
Great place to stay if...
Liked: The gym was great, buffet brekky was extensive & yum, staff were nice & helpful, bed was really comfortable, and the whole building was really clean. Location was great for a first time visit to NY.
Disliked: Whilst the location was great, it was also quite noisy overnight due to city traffic. But it wasn’t too bad.