The room was in great repair and the staff was very pleasant and helpful from check in to check out.

Liked: The hotel had a shuttle running to the event, much appreciated. Staff was polite and helpful all through my stay.
Disliked: My experience was very positive; the staff got me a coffee while I was checking out. Above and beyond.

This was our second stay at the hotel, for concerts at the National. It's a 3 minute or less walk, which is great. The valet and doormen who greeted us upon arrival were super friendly and helpful. The front desk staff was great. Our room, on the 14th floor was very nice, with comfortable beds, upscale linens, and a really excellent air conditioner, which means a lot to me. We walked to a great little English pub (Penny Lane) for a quick dinner before the concert, a five minute walk, good food, great atmosphere. The next morning, we had the breakfast buffet, which was included in the room that I selected, and it featured a chef making omelettes to order, smoked salmon and deli meats and cheeses, fruit, and cereal, and a hot bar with scrambled eggs, bacon, sausage, potatoes, and cheese crepes. Then we were on our way, and looking forward to our next concert trip! I can't imagine anyone who wouldn't be satisfied with the Richmond Marriott, super nice hotel in every way!

Liked: Comfortable beds; quiet; cool room.
Disliked: Nothing negative.

I felt right at ease as soon as I entered the hotel. Everyone who works there was always waiting to answer questions and direct me to wherever I wanted to go. I was surprised. I was dressed in my "Seether" concert gear and they treated me like any other guest! Will go back to this Marriott hotel next time there is a show at The National

My experience was a great one. I booked because of how close The Marriott is to The National since I was attending a concert. Location was great, staff was very nice and the accommodations were great. I will book again next time I am in town!

Liked: Very nice staff; clean hotel.

Exceptional

Comfortable and convenient

Liked: I love staying at this hotel whenever in Richmond. I just hate the jacked up price. The price is what will make me find another place.

Superb

Liked: Located nicely downtown right next to the Convention Center and a block away from The National.

Exceptional

Liked: Hotel and Valet staff were extremely polite, professional and helpful. The whole family enjoyed the breakfast service and the hotel was so convenient to the event we were attending.
Disliked: We had no issues or dislikes. The entire stay exceeded our expectations. Will stay here again if spending time in Richmond.

Very good

Superb

I would stay here again!!!

Liked: The hotel was beautiful and clean. My room was warm and comfortable. The view was nice especially at night.
Disliked: There was no microwave in the room which was very inconvenient especially since we were on the 7th floor. Breakfast not being included sucked. No area for people who smoke. Had to walk down the sidewalk just to smoke.

It was a quick visit....

Liked: Everyone was extremely nice and helpful
Disliked: There is nothing I can say negative

Nice hotel, somewhat overpriced,

Liked: Modern, good location
Disliked: 4pm check in time seems very restrictive. Won’t stay again.