Luxury on a budget

Liked: A luxury stay without the luxury price tag, a couple of minutes from Richmond Park, great views over Richmond Hill across the road, and a short walk along the river into the town. The cafe/bar/restaurant is a lovely place to sit with a book and a drink.

Very good

Superb

Liked: Lovely friendly accommodating staff. Clean lovely rooms - not huge but functional

Exceptional

Liked: Service is exceptional.

Superb

Luxurious comfortable beds and well...

Liked: The bed was possibly the comfiest hotel bed I've ever stayed in! I stayed for two nights and even with the poor weather I didn't mind staying in the room longer than I'd intended. The staff were great in agreeing a slightly later check out at midday too, which was very helpful with my travel plans.Breakfast wasn't included in my room rate but I could request breakfast in my room for a cost - except there were no pens in the room so that was a bit tricky. I didn't end up requesting breakfast but it was a nice touch. There is a lovely little pub called the Roebuck a minute away that does affordable and lovely breakfast so I would highly recommend that as an alternative. Similarly if the hotel's food is not to your tastes, the Roebuck or The Ship Inn further down in town are great places to eat if you're a solo female traveller.
Disliked: The room's temperature control was centrally controlled so I couldn't adjust to make it cooler, which meant I had to open the window and there were very noisy construction works happening my entire stay. Not great ambience! My room overlooked a sad looking car park with a skip, so again not great ambience but I suspect the more you pay for your room the further you get to a better view. The room rate is not cheap though so if you get a regular room expecting views you may be disappointed.

Amazing hotel, friendly, efficient and...

Liked: Amazing hotel, friendly, efficient and professional staff, made this an incredible experience
Disliked: The toilet door, although frosted were still made of glass, which can be off putting for new couples. Luckily we’re pas those embarrassments but was still odd

Lovely location and staff -...

Liked: Location and staff
Disliked: Glass bathroom doors

Front desk were wonderful (especially...