Not so good experience as...

Disliked: Last week, my husband, four-year-old son, and I took a last-minute trip to Atlantic City. We arrived at our hotel around 11 PM, and my son was exhausted. Despite being the only guest at the front desk, the receptionist made us wait 30 minutes, citing system updates. However, she then ignored us, browsed her phone, and was extremely rude. When I politely asked if she could expedite the process due to my child’s exhaustion, she dismissively said, “It’s not my problem. You should have come earlier.”She then told us to “find a place to sit” and directed us to a bench with our luggage. After 10 minutes, she left, and another front desk staff member took over. This new staff member was more professional and confirmed that the system had updated immediately after we made the booking , meaning our wait had been unnecessary. She apologized for the ordeal, but the experience left a lasting negative impression. The initial staff member’s treatment—especially mocking my son’s distress—was unacceptable and deeply disappointing.