Residence Inn by Marriott Washington Capitol Hill/Navy Yard, Washington

Good place to stay for...

Liked: Location, food options around the hotel, good breakfast

Terrible experience, will not be...

Liked: Breakfast was ok, although it got repetitive after a while. Location was decent: There was a subway station a block away, about three stops to the museums on the Mall. The ballpark is also a block away, which was very inconvenient for us but might be good if you plan to see a game. Expect lots of traffic if you're driving.
Disliked: Upcharges for everything. I get that a la carte pricing is all the rage now, but as much as we paid for this stay, some things should just be included:- $65/day for parking (although there's a public lot down the street for "only" $40/day).- "Free" wifi stopped working halfway through the stay, with constant nagging to upgrade the service at $16/day. And somehow they charged us for the upgrade anyway even though I declined it dozens of times. Probably my kid clicked the button on her device.- The laundry machines had ancient magstripe readers that wouldn't take my card. The maintenance guy wound up using his personal card to run a load for us (front desk was no help), and then we had to air-dry everything back in the room.Attention to detail was lacking: - The turntable in the microwave didn't fit so it didn't actually turn, which says that at some point they had replaced the original one and either didn't check it or didn't care.- The bathroom door was slightly off its hinges making it hard to close, and it only got worse after the maintenance guy tried to fix it.- The shower wall is clear glass, which makes for an awkward situation when you're in the shower and your daughter needs to use the toilet...- They even took away the coffee and hot-water pots after breakfast, so you couldn't grab a cup of tea after a long day of touring unless you had the foresight to pick up some bags and a cup (the mugs provided in the room were tiny) at breakfast to heat up back in the room.And to top it all off, one of the elevators stopped working on our checkout day, right when everyone was trying to go down for breakfast.

Relaxing, peaceful, outstanding customer service

Liked: The customer service of each of the front desk personnel, street lobby personnel , the excellent breakfast!
Disliked: Update the coffee maker to a kerig for pods

Exceptional

Superb

Very good

Liked: Comfortable, well equipped room; convenient location; tasty, fresh breakfast
Disliked: Expensive, off-site, open air parking -- $40/day, $65/day valet

Very good

Exceptional

Good

3.5/5 Comfortable, pretty clean, nice...

Liked: Breakfast was good and so helpful since we had 3 little ones in town. The hotel is in a nice location with plenty to do nearby. The hotel itself is very nice looking. Beautiful entryway. Beds are very comfy and clean. The staff were kind and thoughtful. We had issues getting in contact with the hotel and they let us have a late checkout. Overall I really did like the hotel for the price!
Disliked: There is no parking. street parking nearby is free after 7 if you can find it but its a hassle and valet is crazy expensive. The hotel phone line was down the entire time from the moment I booked my trip til we arrived . I booked through Booking.com and sent a message through them twice with no response and once from a personal email with no response so at no point before we arrived was I able to speak to anyone with the hotel to confirm some important information. There was an issue with the master switch for our lights which kept cutting off the entire rooms lights even though we turned it on. We spoke to the staff about it and they said it was an energy saving feature but they were having issues with the entire 11th floor. Overall pretty clean but there was a hair on the inner rim of our toilet when we got to the room. We didn't make a big deal about it cause we got in very late and were extremely tired but just asked the cleaners to come in the next day.