Residence Inn Walnut Creek Guest Reviews
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0.1 miles from Walnut Creek centre |
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Sandrine Sat, 15 February 2025
Sleepless night due to faulty...
Liked: Clean , modern
Disliked: Fire alarm went off twice. First time , not an issue, we evacuated. Second time about an hour later, we evacuated again, front desk staff said alarm system had not reset properly. Alarm tech was Niort responding. Fire captain had to insist the front desk manager call alarm tech again.
Lauren Fri, 14 February 2025
Superb
Susan Sat, 8 February 2025
Exceptional
Anonymous Wed, 5 February 2025
Exceptional
Wendy Wed, 5 February 2025
Comfortable, great location, great staff
Liked: Very kind and helpful staff! I slept like a rock- rooms are quiet and the beds are great!
Disliked: The valet did not know how to drive manual, so we had to park our own car in the uncovered portion. No one actually valeted the car, but we were charged. The valet staff was amazing, but I can’t say any service was actually performed
James Sun, 26 January 2025
Very good
Elize Sun, 19 January 2025
Exceptional
Collins Tue, 31 December 2024
Exceptional
Collins Sun, 29 December 2024
Very good
Foster Sun, 1 December 2024
Disappointing
Disliked: We found a used condom in the bed where my children were going to sleep. When we first checked in (after check in time) they said our room wasn’t ready. After half an hour of waiting with my three children under 6, the front desk clerk finally said it was ready. We found the condom after lifting the pull out bed, then realized other parts of the room were not clean as well. They stated they overbooked so could not move us to a different room until later on. That was a Wednesday. Saturday when we checked out was the first time I was able to speak to a supervisor as all the other times I tried throughout the week I was told there was not one on staff. Needless to say we will not be staying there again. It takes a lot for me to write a bad review, but put my children at risk and/or put them in an unsanitary environment and I will say something. All I was offered at the end were points to which have no meaning to me as I’m not a Marriott rewards member.