Disappointing

Disliked: We found a used condom in the bed where my children were going to sleep. When we first checked in (after check in time) they said our room wasn’t ready. After half an hour of waiting with my three children under 6, the front desk clerk finally said it was ready. We found the condom after lifting the pull out bed, then realized other parts of the room were not clean as well. They stated they overbooked so could not move us to a different room until later on. That was a Wednesday. Saturday when we checked out was the first time I was able to speak to a supervisor as all the other times I tried throughout the week I was told there was not one on staff. Needless to say we will not be staying there again. It takes a lot for me to write a bad review, but put my children at risk and/or put them in an unsanitary environment and I will say something. All I was offered at the end were points to which have no meaning to me as I’m not a Marriott rewards member.

Very disappointed that the hotel...

Liked: Breakfast and location were good.
Disliked: The Residence Inn has charged me for my room - $610.41. They are telling me the charge to booking.com was declined. So, I have paid twice for my room. I have contacted booking.com several times and the issue is still not resolved. I have also contacted my bank to dispute the charge.

Exceptional

My employees, some of our...

Liked: ⭐️⭐️⭐️Attention please⭐️I stayed at the Marriott hotel NIT the Residence Inn⭐️The cleaning staff was very accommodating The cleanliness of my room was good except for dirty tile grout in bathroom. The head man in the restaurant when I went down to order dinner sent to my room was such a lovely gentleman. An asset to the hotel !
Disliked: Frankly, the hotel looks a little worn and the desk staff every time I was there (5-6times) was not friendly and very busy talking among themselves. There were two exceptionally welcoming desk staff members who stood out. The fixtures in the bathroom were loose, coming out of the wall and wall paper starting to come away from the wall. The grout in the tile was dirty. Not a big deal but a half dozen of us at about 5:30 a.m. went without coffee and were told that no coffee before 6:00a.m. Several very unhappy business people (me among them).

Good value. Comfortable/clean, though our...

Liked: Location for being in/around Walnut Creek was great. Kinda tough coming/going as the entry was very small.
Disliked: There were occasional communication difficulties with front desk staff. Though pleasant, the valet staffing seemed overworked. Had to wait more than a couple of times... I had to let the front desk know that we had been waiting 10 minutes (the car had been brought out but no valet) - all I needed was anyone to give me my keys. The front desk person gave me an automatic "he'll be right there, he parking a car"... It was obvious that wasnt the case.

Exceptional

Exceptional

A decent place to stay,...

Liked: Clean. Good location
Disliked: Extremely slow valet. The front desk receptionist wasn’t very welcoming.

Superb