Residence Inn by Marriott Richmond Northwest/Short Pump Guest Reviews
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11.7 miles from Henrico centre |
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Kenneth Sun, 17 November 2024
Exceptional
Amy Sat, 5 October 2024
Very good
Quinlan Thu, 15 August 2024
Very good
Sarah Tue, 13 August 2024
Superb
Liked: The breakfast had good variety. Everything was tasty. The staff did a good job.
Chris Mon, 12 August 2024
Poor
Liked: Staff was friendly. Breakfast was good.
Disliked: Room was dirty, certainly not worth the price. We booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to use it.
Rich Mon, 5 August 2024
The excellent staff made up...
Liked: The staff was exceptional. Jennifer checked us in. Signed me up for Bonvoy, saved me some money and earned points for my stay. Matthew, the manager on duty for our stay was great. He helped with our luggage and gave us a great recommendation for dinner. Seme, the breakfast attendant was so helpful and made us feel welcome. Chris, Shirl also worked the front desk and were all helpful. Our room had 2 bedrooms (queen beds), 2 bathrooms, a sofa bed in the LR and a full kitchen. Great space, at a reasonable price.
Disliked: The facilities are a little old. Many of the outlets were so worn, our multiple plugs and charges would not stay plugged in. The pool was out of order during a weekend in late July! We had a fire alarm go off at appx. 1AM, our first night there. We evacuated and had to wait about 30 minutes, until the fire dept left. I'm hoping to get some bonus Bonvoy points, due to the issues we experienced, but none have been applied, yet.
Regina Fri, 19 July 2024
Very satisfied.
Liked: The staff there was friendly people and the breakfast was great the room there was nice and clean I loved it
Disliked: Nothing everything was great.no complains.
Claire Sun, 7 July 2024
Avery pleasant stay
Liked: Clean/free breakfast
Disliked: None
Jada Tue, 4 June 2024
Good place to stay, just...
Liked: The property was clean and in a good location and the staff are always super nice and helpful
Disliked: The door on my room wouldn’t close all the way without someone pulling or pushing on the door as well as they override my card that was used to pay for my stay and then re charged me at check in.
Anonymous Sun, 12 May 2024
This guest did not leave comments about this hotel.