Exceptional

Liked: They communicate well
Disliked: I put in reservation to be there at 1pm. room wasn't ready

Good

Charged more than originally agreed...

Disliked: Charged more than originally agreed without notifying, staff was no help

Bad

Employees working at the reception...

Liked: Location
Disliked: Nothing

The location is excellent. Hope...

Liked: We are happy with the location, which is not far from Standford University. We loved the small kitchen, which is a good reason we chose this hotel. It is very convenient for the family traveling aboard.
Disliked: During our four-night stay, we noticed that the breakfast remained the same daily. I suggested adding bacon at least once, but I was told it was missed. I would appreciate the breakfast being more varied and selective to make it heartier. Additionally, the infrequent housecleaning during our stay had a noticeable impact on our comfort. It would be better if the cleaning could be done more frequently. During our four-night stay, the cleaning only occurred once, and they missed cleaning one bedroom. The second cleaning day was our checked-out day.

Exceptional

Liked: Breakfast was fantastic as was the room and the pool.

Great hotel to stay with...

Liked: Good location, nice big room, nice staff, good breakfast.
Disliked: The pool was not heated, but we still had a great time in the pool.

Exceptional

Disliked: There was a noise early morning under our room