Exceptional

Worst experience in a Marriot...

Liked: As a Marriot member for more than 20 years has been the WORST Marriot Hotel that I have been.
Disliked: Staff, Service, Breakfast, etc. Did’t like anything.

Exceptional

Very good

Good but needs improvements

Liked: - Very close to universal studios- friendly staff
Disliked: - Room felt a bit old- breakfast can be better (more choices)

I would like the Marriott...

Liked: I liked the location, close to Universal Studios, with the hotels free daily shuttle to the park. I also appreciated that the parking was free.
Disliked: I stayed for 8 nights, and halfway through, the air conditioning in my room stopped working. In the middle of the night, I had to sleep in another room because the heat was unbearable. The next day, I thought someone would fix the air conditioning so I wouldn’t have to move, since I had everything arranged in the closets, fridge, and so on. But no, they told me I would have to move. I lost almost the entire morning waiting for them to decide what to do, and after they informed me, I had to move rooms. I lost more than half a day at Universal Studios due to this issue, and I even had to take an Uber because, by the time they resolved the situation, I had missed the shuttle van.After the hassle of moving, I asked if I could get a late check-out since my flight was at night and the hotel was nearly empty. They didn’t give me a single extra hour and made me pay for a full additional night just to stay a few more hours in the room, which I found completely disrespectful. And as if that wasn’t enough, on the last day, the room lock stopped working. Every time I went out, I had to return with a staff member to open the door for me. It was completely absurd.Another big downside was breakfast—there were almost no vegan options, and everything was disposable. I believe a chain like Marriott should be required to consider more sustainable options for serving their guests. A hotel of this size should no longer be using single-use plastic cutlery and cups in its establishments.

Superb

Liked: The room was spacious. The staff was very helpful.
Disliked: Overall it was a good room but it took a few minutes to get proper hot water in the shower. The shampoo bottle dispenser was stuck and did not work.

Excellent

Liked: Breakfast was good. We are pure vegetarian and we got cereals and yogurts, some salads and fruits & we were very happy. Also 24hrs open free tea / coffee in the lobby
Disliked: Housekeeping should be everyday.

Very nice place when I...

Liked: Clean respectful staff
Disliked: N/a