Superb

They’re not clear of what...

Liked: Didn’t communicate about incidentals and parking. It took weeks to return my incidentals. I stayed there a few days and wasn’t told about parking until I looked at my statement and it was charged afterward. Staff was telling different stories over promising. I called several times for weeks and no one has ever called me back. On top of that I was charged twice from the hotel and booking .com. I literally called so many times and was told 3 times my money would be returned and it never was then after speaking to 4 different ppl after leaving 3 messages for the manager they said it was booking and not them. After I was told it’d be returned because it was a mistake on their end
Disliked: Staff doesn’t know how to communicate, they didn’t know what they were doing at all.

Superb

Exceptional

Good

Liked: Staff was very nice.
Disliked: Could not get the Air conditioner in room to work. Luckily it was a cool night. The AC seemed to work in the hallways overtime!

Great place to recover

Liked: Staff, room size(I’m in a wheelchair recovering from foot surgery) , King bed, parking near room on our floor.
Disliked: 3rd party booking (with Booking.com) caused our room keys to cancel today, even though we have a second reservation with you going through Tuesday.

Perfect room

Liked: Rooms were spacious and clean, bed was very comfortable, and staff was amazing

I was able to relax and rest while working out of town.

Liked: The room was very spacious. It felt like home! The location was very convenient and the staff were very nice. Parking was very convenient!
Disliked: All of the construction around the outside. Not their fault though.

I would definitely stay here again

Liked: This place was perfectly located to the office of my appointment. The size and functionality of the suite was great.
Disliked: I could have been closer to the elevator. Didn't find any luggage carts on my floor which would have been helpful since my room was the furtherest from the elevator.