I recommend staying at this hotel. The staff was very helpful and access to I-40, the Carl Perkins Civic Center and restaurants was perfect!

Liked: Very clean and the staff was excellent!

Very poor

Liked: The staff was so nice when we checked in and the lobby was very beautiful
Disliked: The room was dirty. We found food crumbs under the sheets of the beds, the pool was very dirty and unsuimable and the kitchen tiles weren't even attached to the floor they were just loosely sitting on the floor. The hot tub didn't work either. We had said something to the staff and they said they would address it. We found dirty bed sheets on our kitchen counter tops when we arrived also.

Exceptional

Liked: I loved everything about this property. The Staff were excellent especially Kendrick

Good

Not what we hoped!

Liked: We chose this hotel because it had an indoor pool for the grandkids. We read reviews that the cleaning was marginal (forgot towels, left something behind) I assume managerial staff takes care of these issues. When we arrived the first thing we were greeted with waking into our room was dirty sheets on the counter. How do you miss that? The ice maker in the fridge did not work. Several burned out light bulbs. The pool was cloudy and unusable for young children. A very disappointing experience!

Good location, room was worn

Liked: Location and friedly staff especially at breakfast
Disliked: Smell and wear of decor and floor

Good location, staff was friendly....

Liked: Good location. Rooms large
Disliked: Carpet was frayed and room smelled like smoke. It felt dirty. My shoes stuck to the floor when you walked across it. Very sticky.

Exceptional

Superb

It was a great stay...

Liked: Beautiful hotel for a roomy place to stay after days in the car, traveling. Restaurants were not nearby so we got items from The Market…terribly expensive! Clean, quiet and comfy bed.
Disliked: No canopy to park under to unload luggage.It was raining hard and we were soaked and cold