Residence Inn by Marriott Franklin Cool Springs Guest Reviews
Write a review
3.9 miles from Franklin centre |
Write a review
Sullivan Thu, 13 March 2025
Exceptional
Jason Sun, 12 January 2025
Exceptional
Abby Tue, 24 December 2024
Exceptional
Liked: Great room, great price and location
Disliked: Couldn’t get the wifi to work, and our bathroom sink had a draining issue
Don Mon, 14 October 2024
Very good
Karen Tue, 17 September 2024
It was awesome!
Liked: Everyone so friendly! Staff amazing. Great breakfast and spic and span clean rooms.
Steven Fri, 16 August 2024
Good up until check out.
Disliked: I went to load my car and the man at the front desk stopped me and told me that I needed to check out. After I loaded my car and checked my room, I returned to the front desk to check out. The man on duty got somewhat upset with me asking questions about the refunding of the deposit I were asked to leave upon checking in. I asked for a contact number so if I didn't receive my credit back in a reasonable time so I could check on it. That got him what seemed to be upset. He then asked for my ID. For what reason I have no clue. He then made a copy of my ID and asked for my phone number. I have never had to do this at a check out anywhere. I know this is not normal procedure because a lady just dropped off her key and walked on out without him questioning her. I felt harassed and disrespected by this desk op. This was the last impression that your hotel left for me.
Laurie Mon, 11 December 2023
Exceptional
Laurie Mon, 11 December 2023
Superb
Cindy Wed, 29 November 2023
Exceptional
Liked: One bedroom
Disliked: Everything was good
Cindy Wed, 29 November 2023
Exceptional
Liked: One bedroom
Disliked: Everything was good