Residence Inn by Marriott Durango Downtown Guest Reviews
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0.7 miles from Durango centre |
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Tracy Fri, 18 April 2025
Exceptional
Zyron Sat, 12 April 2025
Good
Liked: Nothing
Jader Mon, 7 April 2025
Great hotel, friendly staff, but...
Disliked: The staff and the billing system made a huge confusion during my stay. In the checkout they just asked me my credit card and tried to charge me again. Thanks God my credit card app blocked the transaction. I was already paid in advance on Booking.com. Then the staff asked apologies, and told me I needed only to pay USD27 in taxes/fees. The Booking.com reservation was clearly saying that was already paid. I didn't pay, and asked them to talk with Booking.comAlso in the 3rd day, my credit card app notified me during the night that my card was blocked due to a suspect transaction. It was USD40 from the hotel, and in the lobby the staff team told me it was a deposit. Ok, then I unlocked my card allowing the transaction.In the 4th day, a refund of USD40 was done. I didn't understand why, since I was going to stay there for 6 days, but ok.a mess!
Lopez Mon, 24 March 2025
Very good
Liked: Location, having a full kitchen was pretty convenient. Staff were kind and attentive
Disliked: Pool could have been warmer.
Jon Sat, 15 February 2025
Very good
Tilynn Wed, 5 February 2025
i'd definitely stay again.
Liked: i loved the location. the rooms were beautiful and i love that there was a hottub and pool.
Disliked: there were little bugs in our room all over.
Amber Mon, 20 January 2025
Just ok
Liked: Nice comfy bed, good breakfast.
Disliked: Hidden 10$ parking fee. Booked in advance, and it was 25$ cheaper day of.
Tania Sat, 28 December 2024
Exceptional
Tristan Fri, 27 December 2024
Exceptional
Jon Thu, 26 December 2024
Exceptional