Exceptional

Liked: the room was large and very comfortable.

Thanksgiving staycation

Liked: The breakfast was phenomenal. Over 50 breakfast items including vegan/vegetarian options. The location was fantastic. Great location next to public transportation
Disliked: Suite had a countertop for eating but only 1 chair

Exceptional

Liked: Spacious room, nice hot complimentary breakfast,close to everything downtown.
Disliked: That I couldn't stay longer.

Wonderful Chicago visit

Liked: Everything was great!
Disliked: Nothing could have been any better

Exceptional

Liked: The friendliness of the staff, clean, safe, stored our bags till we caught train,etc etc
Disliked: There was nothing I didn't like!!!!

The location was great and...

Excellent hotel and location

Liked: Breakfast was best
Disliked: It was all good

Worst customer service ever.

Liked: Large and comfortable rooms. Breakfast.
Disliked: Beeakfast was not replenished. There was nothing left at the middle of the official breakfast hours. Administrative staff was horrible. Never answer my email with simple questions and requests. I had to call them from abroad and it cost me $20. Then they charged the wrong cards, even if they assured me otherwise during check out. They simply tell you one thing, do as they want and don’t care. Another $30 lost in banking fees. This hotel is too big. They don’t care about their customers.

Superb

Liked: great to have a space where we could gather before and after exploring the city. rooms were clean, and quiet for the most part at night. breakfast area was large and quite good. Staff was very helpful and pleasant. Garage parking in an out available through voucher at hotel a plus. Walked to theater for shows, The Dearborn restaurant, The Elephant and Castle restaurant for soccer games, AMC dine in to see Wicked. Even walked to Eataly in 2 degree weather— in warm weather everything is walkable.