Residence Inn by Marriott Charlotte Concord

We travel a lot and have stayed in many different hotels. Have to say this may have been the best place we've ever stayed in. We requested a handicapped room and hoped they could get us something close to the ground floor or elevator. The staff at front desk was very friendly and gave us a room right next to the elevator. We opened the door to find a very spacious room with a kitchen, sitting room, king bed and very large bathroom, all decorated beautifully. The bathroom had tons of bars to make me feel secure and the entire room was spotless. The bed was especially comfortable and even the towels were large and especially nice. The room rate was better than most in the area wich made it even better. We hated to leave!

Liked: Best room ever!

Pleasant

Liked: The location was convenient.
Disliked: We had an issue with our initial room, which had ants everywhere, and were switched to another room. The second room had a couch with a broken armrest. We were not able to use the sofa bed out of fear of messing up the couch further. The microwave and fridge were not properly cleaned. When staff were notified, the issue was not resolved properly, and I was told there was nothing they could do since I booked with a third party. No offer was made to send maintenance to the room for the chair or housekeeping again, even after housekeeping was sent to clean the microwave and fridge at my request but still did not clean those areas properly. No one seemed to care about rectifying the matter, evening shift staff anyway. The daytime staff were nice, but when shift change came, the evening staff seemed like they could care less. The couch stayed messed up our whole stay until I mentioned the issue to the morning staff person at the front desk during checkout. She immediately sent someone to check it out as we were leaving and apologized for the issues.

I would not stay there...

Liked: Good location.
Disliked: Bed was very uncomfortable. No one cleaned our room or replenished towels.

Exceptional

Very good

Superb

Exceptional

Clean & Cozy

Liked: Clean & Cozy Feel
Disliked: Need clear signs for elevators

Exceptional

Liked: Great location. 6 mins away from Great Wolf Lodge.. Had a Kitchen and indoor pool. A++++

Room was great, pool was...

Liked: Lived the location and the room was so clean and nice.
Disliked: The pool was frigid; both the air and the water. I asked a staff member the next morning if it was meant to be heated and he said it is usually so warm it’s problematic, so I was a little disappointed that we found the pool when it was cold. This was about 7pm on Friday. The ordeal was that we chose this hotel for my child to enjoy the pool.