Extremely dirty and rude unprofessional...

Liked: Location
Disliked: Room was outdated and dirty. Curtains in both bedrooms had holes in them. There were three different window air conditioners installed with cords draped across the room to the outlets even though the unit is supposed to have a furnace with central air. The bed was stained and rumored to have bed bugs. Stains on all the kitchen chairs. They removed the closet doors and left the wood tracking running along the bottom of the floor. Dishes and cabinets had coffee stains running down them. Counters had a sticky/granulated like substance all over them. When I tried to speak with management she tried to blame the conditions on my family as we made a bag of popcorn in the room while we waited as my children were hungry. She then proceeded to be rude and not try to de escalate the situation by kicking us out of the property that we paid for. As she was leaving the room I went to shut the door behind her and she forced her way back in the door to tell us we had 10 minutes to vacate the property. Very rude and ignorant. Said I got “shrill” with her and told me there would be “no pleasing” us even though she didn’t even try. She had a foul attitude upon entering the room and the booking.com agent I was on the phone with heard the entire interaction. I only became agitated when she tried to blame the deplorable conditions of the room due to us making a bag of popcorn! 10/10 DO NOT RECOMMEND this property! BEWARE!!!!!!

Exceptional

excellent

Liked: staff very helpful
Disliked: liked everything

Exceptional

No comment

Liked: The room was clean
Disliked: The pool was closed

Superb

Exceptional

Exceptional

Superb

Liked: Location was great for Football Hall of Fame. Great suite, well equipped.
Disliked: No wash cloth is bathroom.