Residence Inn by Marriott Boston Franklin, Franklin

Residence Inn by Marriott Boston Franklin Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

Write a review

We stayed one night to attend an event - had a wonderful time. We were very pleased that the check in was quick and easy - they were able to assist us with directions. The room was very nice, clean and comfortable.

Liked: Very clean; pleasant staff; great breakfast.
Disliked: Leave trash bin out of cabinet.

Exceptional

Liked: Breakfast fine, more fresh fruit, please. Staff great

I think we paid a...

Liked: Location
Disliked: We had people above us with children for a birthday party was awful complained several times they were terrible in the morning making even more noise . Complained at least 6 times

Very good

Liked: Staff was great. Hotel was very clean and up to date.
Disliked: Shower bath very outdated and tub was very high off the ground. Shower head out dated.

Exceptional

Good

Disliked: Noisy. Neighbors thumping around all night. Apparently there is very little sound-proofing.

Exceptional

Very good

My stay overall was good.

Liked: The Free Breakfast, location, and staff was great. The beds were extremely comfortable.
Disliked: The room that I initially got was dirty and there was no shower on the first floor. It was like stepping on to concrete in the bathroom. I requested a 2nd floor room with a tub in the bathroom and it must be cleaned. They gave me 229 from 118. I do wish the price was better per night too. First time I visited I paid $135 per night. However, during this visit I paid $179 per night. That’s a big price difference for the same hotel and room stay.

Exceptional

My partner and I had...

Liked: The privacy and the tranquility of our room and the hotels location. No street noise alone would make me happy but it was that and the hole experience that made me very relaxed and comfortable.
Disliked: There was this disgusting smell in the lobby that made me ill. Nothing the hotel did but I think it was someone’s bad body order mixed with cheap perfume. It smelled so horrible I couldn’t even go to the dining area because it was everywhere. I even smelled it the next morning during breakfast. I had to bring my food back to the room to eat because it was just making me nauseous by that point.