Nice hotel and kind staff

Liked: Clean, spacious rooms. Staff were kind. Prices in hotel bar were fairer than in lots of other hotel bars.
Disliked: Location was difficult to access. I don’t know if there was an event or something, but a lot of streets were closed and it was impossible to get to valet, so we used a garage a few blocks away.

Superb

Liked: Room was big , beds were comfortable. Full size fridge with freezer. Sink and 2 burner stove. Also enjoyed the restaurant and bar inside the hotel. Food was good and service was great.
Disliked: No Bacon at breakfast or ham even. Only 2 kinds of sausage which I hate. But the picture of breakfast showed bacon so either change the sign or have bacon. Ham is acceptable.

Definitely recommend. Will stay again.

Liked: Everyone was very friendly. Valet was wonderful. In the middle of attractions, easy to walk.

Bad

Disliked: The front desk clerk did not honor my booking. I wish I had his name, but it was an Asian man. I already paid for my stay through booking.com and showed my receipt. He said the payment did not come through from booking and refused to give me my room. I had to pay for the room AGAIN just to get my room key. This is UNACCEPTABLE. IT TOOK A MONTH TO GET MY REFUND AFTER CONTACTING THE HOTEL AND BOOKING.COM MULTIPLE TIMES. YALL NEED TO IMPROVE YOUR TRAINING AS CLEARLY THIS MAN HAD NO IDEA WHAT HE WAS DOING

Decent option in Downtown/Inner Harbor

Liked: We ended up at the Residence Inn after a last minute reservation snafu and were very happy when the front desk located our reservation. Check-in took a bit longer than hoped, though relatively easy once it was our turn. Studio king room was quite spacious, larger than one bedrooms I've seen back home. Hotel had onsite valet service with mobile app that made calling for the car easy, though a bit pricey at $45/night. Centrally located hotel made for easy commuting, whether it's walking to downtown, waterfront or Inner Harbor, we had several options to get around. Breakfast was tasty, featuring a full spread of breads, cereals, oatmeals and various hot food options. We enjoyed our stay overall
Disliked: Room and location were quite noisy, there was construction happening til the wee hours of our first night (Thursday) and we could hear the elevator from our room. Definitely not as relaxaing as we hopedLocation could be better, many rundown buildings and homeless nearbyFridge noises at night, sounded like someone knocking on our neighbor's door between 12-4am

Exceptional

Superb

Good

Superb