Residence Inn by Marriott Baltimore Downtown/ Inner Harbor, Baltimore

Residence Inn by Marriott Baltimore Downtown/ Inner Harbor Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Bad

Disliked: The front desk clerk did not honor my booking. I wish I had his name, but it was an Asian man. I already paid for my stay through booking.com and showed my receipt. He said the payment did not come through from booking and refused to give me my room. I had to pay for the room AGAIN just to get my room key. This is UNACCEPTABLE. IT TOOK A MONTH TO GET MY REFUND AFTER CONTACTING THE HOTEL AND BOOKING.COM MULTIPLE TIMES. YALL NEED TO IMPROVE YOUR TRAINING AS CLEARLY THIS MAN HAD NO IDEA WHAT HE WAS DOING

Decent option in Downtown/Inner Harbor

Liked: We ended up at the Residence Inn after a last minute reservation snafu and were very happy when the front desk located our reservation. Check-in took a bit longer than hoped, though relatively easy once it was our turn. Studio king room was quite spacious, larger than one bedrooms I've seen back home. Hotel had onsite valet service with mobile app that made calling for the car easy, though a bit pricey at $45/night. Centrally located hotel made for easy commuting, whether it's walking to downtown, waterfront or Inner Harbor, we had several options to get around. Breakfast was tasty, featuring a full spread of breads, cereals, oatmeals and various hot food options. We enjoyed our stay overall
Disliked: Room and location were quite noisy, there was construction happening til the wee hours of our first night (Thursday) and we could hear the elevator from our room. Definitely not as relaxaing as we hopedLocation could be better, many rundown buildings and homeless nearbyFridge noises at night, sounded like someone knocking on our neighbor's door between 12-4am

Exceptional

Superb

Good

Superb

Good

Liked: Location and size of room
Disliked: Breakfast

Exceptional

Liked: Location

Great Hotel Option

Liked: The room was very spacious and clean. All the staff were very friendly! Since Baltimore is known for their crabcakes, we asked the receptionist for a recommendation where we should go, and she gave us Mo's Restaurant. (We highly recommend it). The free shuttle service to and from the restaurant was a HUGE perk!The free breakfast in the morning is nice and has many choices you can pick from. The hotel is an easy walk to the Harbor and M&T stadium for the Ravens game. The restaurant inside has a fantastic burger! The service was slow, but there was only 1 waitress that night. We would stay at this hotel again if we ever go back to Baltimore.
Disliked: The noisy streets of downtown at night. The sirens seemed nonstop. It didn't seem like the area I would walk around to explore at night. The police presence was good, though.