Rendezvous Hotel Melbourne, Melbourne

Not as good as last...

Liked: Location is great.
Disliked: The lifts to our floor were broken for the entire duration of our stay. We either had to walk down multiple flights of fire stairs in 35+d heat, or phone endlessly for a staff member to come to our floor and take us down in the cleaners lift, then walk through the delivery ramp and back offices to reach reception. Many times the phone was not answered, so there was no option but to walk down the fire stairs. One guest we encountered in the stairwell had poor mobility and was really struggling. Not good enough and no valid excuse was given for 2 lifts to be out of service for 3 days. There appeared to be no manager or senior staff on duty to effectively handle the situation. For people in their late 60's and 70's it was a bit rough. We were told they were short staffed due to a cyber attack, with no computers available!

Pleasant

Pleasant very good value for...

Liked: Decor. Comfortable bed, clean room. Tasty breakfast

It’s a beautiful classy old...

Liked: The location. Comfortable beds. Water was hot and plentiful. Fast check in/out.
Disliked: Breakfast definitely not as good as our last visit. variety was fine, but every time you’d go up for food, there were always a few dishes not replenished. They were finding it hard to keep up with demand. Paid extra for a Yarra view room, but windows were very dirty. Only one elevator working resulting in long waits, spoke to a frequent staying air stewardess who said it’s quite common. Disappointed that the bar was closed up before midnight on a Saturday evening. Many people were arriving back from theatres and restaurants wanting to enjoy a nightcap.

Exceptional

Good

Very good

We like the position &...

Liked: Position & nice old hotel
Disliked: Room could have been a tad bigger as not much room for a couple with two suitcases. Pity there’s no pool either but it is an old building.

We stayed in an Edwardian...

Liked: Great location with friendly staff, comfy bed & good air con...the bar with bonus free drinks was great added value & priority car parking total cost of $25.00 is super competitive!...we'll certainly be coming back...
Disliked: Check in was slow with our booking not listed on your manifest...but really it was fixed up quickly & made no real difference to the quality of our stay...

Would never return to this...

Liked: Breakfast buffet was fine
Disliked: The steps at the front are dangerous. I fell up them and hurt myself. There is a A4 sign warning you to be watch the step but I didn't see the sign. A handrail for the step would make it more obvious. The staff saw me fall and did give me an icepack but no further enquiries as to whether I needed anything at a later date. I don't even know if they did an incident report. I left there two days later with extremely sore knee and painful to walk. The air conditioning was extremely loud all night. Only managed 3 hours sleep each night so not an enjoyable stay at all.