Bad

Superb

Thank you for making my...

Liked: the staff were amazing. I was stuck in Palm Springs as my connecting flight was cancelled and the made a big deal about this being my first visit to Palm Springs. So lovely in every way.

Exceptional

Liked: From the moment I walked in, everyone was so friendly and welcoming. The rooms were so clean and the location was perfect so we could walk everywhere.

Safe and Convenient location to...

Liked: Proximity to the airport! Two miles! Safe neighborhood. Amenities.
Disliked: Poolside furniture needs updating. And a little repair. Area around fire pits needed to be swept clean. Then again, I was up early and maybe staff hadn’t gotten around to this area.

Decent place. Needs some attention...

Liked: Location, pool, restaurant
Disliked: Beds way to soft. Bathroom lighting poor. Toilet paper roll forces you to have to turn sideways on toilet.

Was glad I picked this...

Liked: I thought the location was good but felt the pool was not In good shape. The sides of the pool were chipping away as well as the floor of the pool. Too much overbearing fragrance when walking into the lobby. I left a day early because of a snowstorm coming and was hoping you would offer a refund for that. It would have been over $380 dollars which is alot of money considering i checked in late because of a delayed plane. That is a disappointment as well.
Disliked: The central location was nice and staff was friendly. Unfortunately the Renaissance needs some renovations.

I would stay there again.

Liked: Good location, you can walk downtown. Near a Koffi shop. Lots of room around the pool. They had a special complementary cocktail in the lobby around 4:30.
Disliked: The was a cheerleading competition going on when we arrived so the hotel was packed with people. We reserved a hypo-allergic room with a balcony, but there was not one available because it was so busy, so we were given a regular room with a balcony. The air conditioner wasn’t working so they moved us to another room. The staff is very friendly and accommodating.

Poor