Overall good experience. Nice rooms and great location to the Mission Ballroom where we were seeing concerts. With the exception of one staff lady in the breakfast restaurant, everyone else there was great! I was surprised at checkout they didn't ask how our stay was, just told us we were all set. I would have pointed out all the great things and also mentioned the two small issues that could easily have been resolved. Would definitely stay again though. Would avoid the breakfast area and just eat at the bar area where the people were wonderful and I would probably not rely on the hotel fridge to not freeze our food solid next time!

Liked: Great food! Far exceeded my expectations. Rooms were updated and nice for the money.
Disliked: The fridge in the room froze solid and ruined an expensive Lobster Mac and Cheese the first night on medium setting. Second night froze solid and ruined our pizza on the lowest setting. I addressed with the staff but nothing was done to resolve that. Also the older woman at the breakfast restaurant was rude to us two days in a row after we told her we didn't want the buffet and wanted to order off the menu. Very odd, maybe she was having a bad day but that's no excuse. It's the hospitality industry. Treat people nice!

Exceptional

Liked: The professional staff
Disliked: Everything

Pleasant overall

Liked: I liked the ambiance of the whole property, accompanied by the great staff made it worth every penny.
Disliked: That the buffet wasn’t during the week

Exceptional

Bad

Disliked: We made booking for two rooms. We had arrived late night and we decided not to check in, because it was too late. There was 100% cancelation fee, which is OK, becase they informed me. They charged my card 360 USD, i asked twice to send me any reciept for my paiment, and until now no invoice no answer..........

Started Bad Woke Up Warm

Disliked: Having To Wait 45 Minutes To Check In Due To Employees Forgetting Her Pass Word And The Only One Working

Superb

Exceptional

Amazing and comfortable really luxurious...

Liked: Supper Elegant!
Disliked: Pay $32/day for parking

Very good

Liked: The ambiance is wonderful and pleasant.
Disliked: Didn’t like that the room attendees only came once a day and early morning after 8 am. So if you were sleeping you get no fresh towels.