Overall good experience. Nice rooms and great location to the Mission Ballroom where we were seeing concerts. With the exception of one staff lady in the breakfast restaurant, everyone else there was great! I was surprised at checkout they didn't ask how our stay was, just told us we were all set. I would have pointed out all the great things and also mentioned the two small issues that could easily have been resolved. Would definitely stay again though. Would avoid the breakfast area and just eat at the bar area where the people were wonderful and I would probably not rely on the hotel fridge to not freeze our food solid next time!

Liked: Great food! Far exceeded my expectations. Rooms were updated and nice for the money.
Disliked: The fridge in the room froze solid and ruined an expensive Lobster Mac and Cheese the first night on medium setting. Second night froze solid and ruined our pizza on the lowest setting. I addressed with the staff but nothing was done to resolve that. Also the older woman at the breakfast restaurant was rude to us two days in a row after we told her we didn't want the buffet and wanted to order off the menu. Very odd, maybe she was having a bad day but that's no excuse. It's the hospitality industry. Treat people nice!

Exceptional

Pretty freaking great!

Liked: The location of this hotel is great! Very close to a lot of things to do. It’s great for couples vacationing together.
Disliked: The light shining through the curtains in the mornings. I like for my room to be pitch black dark to sleep well, and the sun disturbed that a little.

Exceptional

Exceptional

Superb

Superb

Exceptional

Superb

Liked: Great place in the city.
Disliked: That the breakfast was so expensive. And it didn't come to package

Exceptional