Overall good experience. Nice rooms and great location to the Mission Ballroom where we were seeing concerts. With the exception of one staff lady in the breakfast restaurant, everyone else there was great! I was surprised at checkout they didn't ask how our stay was, just told us we were all set. I would have pointed out all the great things and also mentioned the two small issues that could easily have been resolved. Would definitely stay again though. Would avoid the breakfast area and just eat at the bar area where the people were wonderful and I would probably not rely on the hotel fridge to not freeze our food solid next time!

Liked: Great food! Far exceeded my expectations. Rooms were updated and nice for the money.
Disliked: The fridge in the room froze solid and ruined an expensive Lobster Mac and Cheese the first night on medium setting. Second night froze solid and ruined our pizza on the lowest setting. I addressed with the staff but nothing was done to resolve that. Also the older woman at the breakfast restaurant was rude to us two days in a row after we told her we didn't want the buffet and wanted to order off the menu. Very odd, maybe she was having a bad day but that's no excuse. It's the hospitality industry. Treat people nice!

Superb

Liked: Beautiful lobby, nice restaurant and bar, staff helpful and friendly, I liked the 24 hour shop which I heavily used. The swimming pool was nice and the gym was great too. The fact the gym was 24 hours was super helpful for me. Room was neat, big, stylish, great shower. I saw the mediocre reviews so I wasn't expecting a lot but I was very pleasantly surprised.
Disliked: All good really, just a small suggestion, no changing rooms or towels for the pool which made it a little more complicated. Stopped me from using it because of the extra hassle. Otherwise all good.

Very good

In general stay was good....

Liked: Breakfast was excellent it was buffet, and the staff was wonderful
Disliked: The temperature in our room, it was cold outside and half our room did not stay warm the location of the microwave when you bought something at the snack bar you had to go clear down the hall past the workout area next to the laundry to warm up the stuff you bought The food on the supper and lunch menu was very limited and overpriced

Exceptional

Liked: Everything

Exceptional

Liked: The professional staff
Disliked: Everything

Pleasant overall

Liked: I liked the ambiance of the whole property, accompanied by the great staff made it worth every penny.
Disliked: That the buffet wasn’t during the week

Exceptional

Bad

Disliked: We made booking for two rooms. We had arrived late night and we decided not to check in, because it was too late. There was 100% cancelation fee, which is OK, becase they informed me. They charged my card 360 USD, i asked twice to send me any reciept for my paiment, and until now no invoice no answer..........

Started Bad Woke Up Warm

Disliked: Having To Wait 45 Minutes To Check In Due To Employees Forgetting Her Pass Word And The Only One Working