Overall good experience. Nice rooms and great location to the Mission Ballroom where we were seeing concerts. With the exception of one staff lady in the breakfast restaurant, everyone else there was great! I was surprised at checkout they didn't ask how our stay was, just told us we were all set. I would have pointed out all the great things and also mentioned the two small issues that could easily have been resolved. Would definitely stay again though. Would avoid the breakfast area and just eat at the bar area where the people were wonderful and I would probably not rely on the hotel fridge to not freeze our food solid next time!

Liked: Great food! Far exceeded my expectations. Rooms were updated and nice for the money.
Disliked: The fridge in the room froze solid and ruined an expensive Lobster Mac and Cheese the first night on medium setting. Second night froze solid and ruined our pizza on the lowest setting. I addressed with the staff but nothing was done to resolve that. Also the older woman at the breakfast restaurant was rude to us two days in a row after we told her we didn't want the buffet and wanted to order off the menu. Very odd, maybe she was having a bad day but that's no excuse. It's the hospitality industry. Treat people nice!

Exceptional

Exceptional

Superb

Good

Bad

Disliked: Rude staff , said my booking was cancelled but it wasn’t

Exceptional

Superb

Liked: .

Superb

Liked: .

Superb

Liked: Beautiful lobby, nice restaurant and bar, staff helpful and friendly, I liked the 24 hour shop which I heavily used. The swimming pool was nice and the gym was great too. The fact the gym was 24 hours was super helpful for me. Room was neat, big, stylish, great shower. I saw the mediocre reviews so I wasn't expecting a lot but I was very pleasantly surprised.
Disliked: All good really, just a small suggestion, no changing rooms or towels for the pool which made it a little more complicated. Stopped me from using it because of the extra hassle. Otherwise all good.