Unqualifiable

Disliked: should be able to speak ALL national languages ​​+ English. Some employees can't even speak German. only English. let alone French and/or Italian.2. Empty mini-bar in the room. Scandalous!3. 3/4 star breakfast. In a 5 star hotel, hot drinks MUST be served at the table, as well as hot dishes. And breakfast in the room should be included. here you have to pay for it! literally said by the manager!4. Room services of a 3 star maximum. Paper cups for coffee, wooden spoons (sticks). No snacks.5. In a 5 star hotel, evening turndown is ESSENTIAL.6. In a 5 star hotel, I expect that if I book a 30 m2 room, I don't have to make it known and have them change rooms.7. In a 5 star hotel, the staff must be MUCH more prepared to answer simple questions.8. In a 5 star hotel that has room service for meals, I expect a place where I can eat. This does not include a desk or bed, or even a coffee table.9. In a 5 star hotel where I pay 900 chf for 3 nights, I expect parking included, concierge for luggage.10. In a 5 star hotel in Switzerland and I say this as a Swiss woman, I expect MUCH MORE! like clearing an outside table. 5 dirty hours with aperitif glasses, ashtrays etc. still on the table.11. TV channels!? Smart TV?! Better not to talk.12. Horrible dinner. Poorly made aperitif dish. Not even in a poor bar would they serve it this badly. We ask for French fries and they bring Country potatoes (frozen and purchased).The issue is pointed out and we are told that they are home made. BIG JOKE! Tar Tar can be good from Coop or Migros supermarket.13. Approximate room cleaning. With various forgetfulness. Refilling missing coffee, tissues, teaspoons etc. Poorly made beds. Poor sheets, open at the bottom, like in a poor 3-star hotel.14. Dirty outdoor tables, dirty sofas, full ashtrays.We order drinks and instead of cleaning the table, they serve the drinks on the dirt!15. Poorly dressed staff, not well-groomed.16.

Exceptional

Superb

Passable

Disliked: The food in the restaurant was below average level

Superb

Good

Liked: the room was a good size, the staff were helpful, the bar staff also lovely. It had a good gym.
Disliked: I thought the location was more central, but once I worked out the train and its proximity to the hotel, it was convenient. It was located more in a business area so the weekends especially Sunday everything was closed.

Exceptional

Liked: Renaissance Zurich Tower Hotel is an excellent hotel that offers an unforgettable experience. Every aspect of the stay was perfect, from the spacious and comfortable rooms to the stylish surroundings and excellent service. One special highlight that made this stay even more exceptional was the outstanding service provided by a lady named Berisha (I may be mistaken about the last name) at the reception, who was very helpful and friendly, making the check-in process incredibly smooth and pleasant. This hotel is an excellent choice for any visitor seeking comfort and top-notch service.

Very good

Superb