Renaissance by Marriott Portsmouth-Norfolk Waterfront Hotel, Portsmouth

Had a relaxing stay while we went to the Atlantic Union Bank Pavilion. Everyone was nice. The entire place was clean. Very nice rooms. Would stay here again.

Liked: Close to venue.
Disliked: Had to pay to park.

We love this hotel and use if when we go to the Norfolk area. Everyone is nice, we love the area and it's close to the Portsmouth concert venue. It's clean and the view is fantastic.

Liked: Everyone is so nice and the view is fantastic.
Disliked: Slight smell in the room.

The staff was friendly and extremely helpful. The location was awesome - we could not have wished for anything more. Thanks!

Very nice stay but would...

Liked: The asthetics of the hotel are excellent. The bar and dining rooms are beautiful and the staff are great. Our breakfast was fantastic.
Disliked: The view from our room was outstanding, however there were a couple problems with the room. The toilet when flushed kept on running. A maintenance person came and resolved the problem promptly. Also, the TV didn't work, meaning it cut on but no program/channel came on when selected. A maintenance person again came promptly and tried everything to fix the problem to no avail. He contacted the outside network/cable company and even they could not resolve the problem after rebooting the system.

Would not stay again

Liked: The staff was very friendly, the property is beautiful, the only problem I had was the worn out mattress on the beds in my room this would keep me from recommending this hotel to my friends for our next event.
Disliked: Love the location and the hotel was beautiful

Passable

Superb!

Liked: Didn’t eat breakfast!
Disliked: I liked the entire hotel!

DO NOT STAY HERE!!!!!

Liked: Had a company party here.My room still has trash from the previous guestzMy tv didn’t not work.i was ask to move into a double queen bed at 12:40sm might not was nearly over so no need for an tv.Only thing they did was not let us lay 15 dollars for parking and my husband order some nasty food and remove that bug I paid 254.00 mid hienis that helping me I will never stay here every sgdin
Disliked: Room not clean.Tv not working and no assisting dying staff.they do not answer the phone so you have to walk down stairs to talking to someone.

The kids enjoyed the pool....

Liked: The view of the harbors was amazing.
Disliked: We weren’t at the hotel for long. As in we would wake up and head out because we had stuff to do. The elevators were pretty dingy and the one main elevator was missing the button for our floor. For the price would have been nice to have a continental breakfast.

Exceptional

Liked: It was really nice I would go back
Disliked: The view was amazing

Standard not exceptional.

Liked: Ambiance and aesthetic
Disliked: Parking wasn’t free. Also, this hotel did not offer late check out, which was a huge turn off because I’ve traveled all over and late check out is ALWAYS an option. Additionally, several elevators were filled to capacity preventing the on-time check out compliance.

Exceptional

Pretty but needs work

Liked: Nice views. Lobby and other amenities were extravagant. Beds were clean and comfortable. Easy access to waterfront and other locations. Staff is very friendly.
Disliked: Parking was confusing at first. Only one entrance from garage was inconvenient. The doors on one of the elevators would slam, and not close all the way. There was a sizable gap and you could see the floors as they passed by. BATHROOM WAS EXTREMELY MOLDY and in need of a DEEP clean. There was a mildew scent in the room. No vent in the bathroom (or, at least, it didn’t work). Vent was extremely dusty. Like, months worth of dust. The TV was barely operable due to lag and poor Wi-Fi.