Liked: Proximity.
Disliked: Shower head is poor.

Had a great visit to Glendale! Staff was awesome and welcomed my kids and small dogs. Went to a hockey game right next door and had a wonderful time!

Liked: Nice bed and room.
Disliked: No shower caps; too early check-out time.

Below average

Liked: Location for the Glendale Diamond Arena.
Disliked: Had to wait for check in they were NOT helpful at all. When finally checked in was given a different room type than paid for! Staff are miserable, and contentious.

Would definitely stay here again

Liked: Walking distance to lots of food and entertainment
Disliked: Beds could have been more comfortable

Bad

Disliked: I did not get the king balcony room that I paid for. Hotel said booking.com did not send the correct room and would not change from standard to king balcony even though I had the booking to show them.

Convenient, comfortable, walkable to everything...

Liked: Super convenient to the arena. Walkable to food and outlet mall.
Disliked: N/a

Great location and beautiful rooms

Liked: Nice, big rooms, great pools and exercise facility
Disliked: Always had to wait at the reception, bar and to get food.

Exceptional

Over promised and under delivered

Liked: Renovation to the suite was good.
Disliked: Suite no longer has jets on tub. You’ve been warned. Some front desk staff better than others. The room we had was next to the lift, which means you can hear it going up and down all night long. They should have put in better sound proofing considering the price.

Bad

Disliked: They had problems finding my reservation, then charged me more money when I arived.

Exceptional

Liked: It was really nice in a great location. I was impressed after the concert there was security at the doors making sure you were a guest.