Wonderful location, but got overcharged...

Liked: The room was wonderfully large and spacious for NYC. Cleaners were wonderful! They speak Spanish so it helps if you’re not ready for them to clean your room that you can reply in Spanish. Room cleaned every day.Hotel is so close to everything and on the same street/ block as some of the best bagel stores.Less than 5 mins walk to Madison Sq Garden.1 min to Macy’s on foot (34th street)The staff as soon as you walk into the hotel were exceptional.The bed felt like a big hug.Having a refrigerator in the room was a plus.
Disliked: Check in is on the 6th floor, so you have to grab the elevator to check in.You do not pay for your room upon arrival but at the end of the stay.It’s already expensive to stay in NYC and this was over thanksgiving so even more, but since it was my first thanksgiving here, I was fine with the cost of the hotel on here. But to my surprise, I got overcharged (once there and then again at the end which was more than what the final cost was on here) and to make matters worse, the staff have been reluctant in helping me rectify this; and it hurts personally because I also work in hospitality and the customer service has not been of excellence in this situation. They wouldn’t provide a forwarding email so that I could share the payments with them and despite my emails and going to see them repeatedly, I was passed onto people who were either in meetings or didn’t call me back and it really ruined my experience of what I thought was a great hotel.

Superb

Very good

Christmas Getaway

Liked: The staff was kind. The service was good especially on the 6th floor bar. Loved the location.Room was small but comfortable, clean and modern. Had all the essentials in the room.
Disliked: The room was extremely noisy when trying to sleep at night. Because of glass windows, the heater took longer to warm up the room. The bar closed early. Should have extended hours during the holidays especially if there are guests enjoying themselves no matter what day of the week. The breakfast was a little bit overpriced.

Very good

Superb

Exceptional

Pleasant

Liked: Room was spectacular.
Disliked: No breakfast on weekends... at that price, really ?

Exceptional