The Issues We Did Have...

Liked: The hotel lobby is beautiful and the restaurant (Asado Urban Grill) inside the hotel was delicious. The rooms were clean and in great condition, room service did a great job! Staff was very friendly and accommodating.
Disliked: Unfortunately, there was an incident on our floor the night of 12/8 where another two guests of the hotel were having a physical altercation. The man was beating and chasing the woman and they made it outside of our door, the woman was screaming for help so my partner called security while I ended up getting involved by shoving the man off the woman. Things escalated, the man had friends and then ultimately the man and his accomplices escaped which was frightening since they knew what room my partner and I were staying in. All of this so far is obviously not the hotel's fault; however, security response was terrible. It took 10-15 minutes for security to come up to our floor and as soon as the man arrived the aggressors fled and security did not pursue them. Another guest actually did and recorded this and a part of the physical altercation between the aggressive man, his friends, my partner, and myself.

Very good

Just okay for us will...

Liked: Atmosphere is relatively modern in the lobby and common spaces. Starbucks in the lobby does accept ahead orders.
Disliked: Room smell was musty temperature was hard to control and fixtures are “tired”. Could use some technology updates. USB ports on the lamps did not work. Even with cleaning there’s no attention to detail.

Very good

Liked: Staff were good
Disliked: Toilets were dirty and the tap water and flush were bad when first used - Green and dirty

Very good.

Liked: Location was perfect .
Disliked: Only one USB charger point working.

Exceptional

Comfortable and good location

Liked: Nice and helpful staff Nice facilities 2mns away from the Blue line Free airport shuttle
Disliked: The living space room looked a lot bigger on the website. The sofa bed was not made on arrival and we had to call for its bedlinen. The noise of the door closing from the other rooms was extremely loud. I was charged the whole stay again on my credit card despite showing a paid in full receipt. It was refunded within a few days but nonetheless not the experience you want after your holidays.

Good

Good

Liked: Close to airport. We were able to check in late and leave early quickly. Rooms were ok the windows were a bit dated but otherwise it was relaxing. Nice bathroom
Disliked: Shuttle ran 30 mins sets early morning so we just ubered to the airport. It was a quick cheap ride but I preferred the shuttle